Chief Operating Officer (COO)

Area Office On Aging Of Northwestern Ohio

Job Location:

Toledo, OH - USA

Monthly Salary: $ 140000 - 150000

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Mission-Driven Team as Chief Operating Officer (COO)
Northwestern Ohio Full-Time Exempt Salary: $140000$150000 depending on education and experience

About Us
For over five decades the Area Office on Aging of Northwestern Ohio has been growing to meet the needs of older northwest Ohioans and help them live better and longer throughout its ten-county service area. AOoA has been a trusted leader in aging services for more than 50 years serving over 30000 northwest Ohioans age 60 and better across ten counties. As a mission-driven nonprofit with an entrepreneurial spirit AOoA combines strategic leadership innovation and operational excellence to deliver high-impact services that transform the lives of older adults and their family caregivers in both urban and rural communities.

Position Summary
The Area Office on Aging of Northwestern Ohio is seeking a dynamic systems- and performance-focused Chief Operating Officer (COO) to strengthen and streamline internal operations. This role will focus on identifying and removing barriers that hinder responsiveness and performance enhancing workflows across departments and ensuring that staff and partners experience timely and effective communication.

The COO will play a critical role in increasing organizational efficiency building accountability for responsiveness and ensuring the Agencys commitment to remarkable customer service and overall excellence is reflected in every interaction with older adults family caregivers and community stakeholders. The COO reports directly to the President/Chief Executive Officer and serves as a key executive leader in advancing Agency priorities and operational effectiveness.

What Youll Do

Lead day-to-day operations across programs emphasizing responsiveness consistency excellent customer service and reliability in all interactions.
Identify analyze and resolve operational bottlenecks that cause delays or reduce responsiveness.
Develop and implement process improvement plans to achieve measurable gains in call responsiveness follow-up times and service delivery quality.
Establish systems for tracking performance metrics including response rates and stakeholder satisfaction.
Ensure continuity of services during emergencies through the development training and implementation of the Agencys emergency preparedness plan.
Collaborate with the Agencys Quality Improvement Team to strengthen systems for tracking performance metrics and improvement outcomes.
Communicate progress and results of improvement efforts to staff leadership and external stakeholders to build trust and transparency.
Translate strategic priorities into measurable operational goals that align Agency departmental and individual team member goals.
Partner with department heads to align staff systems and resources with a culture of accountability and responsiveness.
Lead cross-functional initiatives that improve collaboration and streamline client service processes.
Oversee budgeting resource allocation and financial management in collaboration with the Chief Financial Officer to support sustainability and operational goals.
Optimize the use of technology staffing and infrastructure to enhance responsiveness and reduce inefficiencies.
Foster a caring and performance-based culture of proactive communication teamwork and continuous improvement.
Mentor and support staff in adopting new systems performance standards and accountability practices.
Collaborate with Human Resources and leadership to ensure internal communication processes support a responsive and informed workforce.
Work closely with the CEO and Outreach Team to share updates on operational improvements with staff partners and the public.
Build trust through consistent follow-through and visible action on feedback from older adults family caregivers and community stakeholders.

Qualifications

Bachelors degree required masters degree preferred.
Minimum 10 years of progressive leadership experience in operations preferably in nonprofit social services and/or healthcare.
Demonstrated experience translating strategic goals and vision into operational implementation plans.
Strong background in organizational assessment process design change management and systems improvement.
Proven success in improving internal systems service responsiveness and stakeholder communication.
Strong leadership collaboration accountability and adaptability skills.
Excellent understanding of Emotional Intelligence (EQ) and its connection to organizational effectiveness.
Passion for empowering older adults and strengthening systems that improve quality of life.

Why Join AOoA

This is an exciting opportunity to help lead a respected mission-driven organization serving communities throughout Northwestern Ohio. The COO will play a vital role in advancing operational excellence strengthening internal systems and helping the Agency further realize its growth and impact potential.

Benefits of Joining Our Team
AOoA offers the opportunity to work in a purpose-driven environment where leadership innovation collaboration and community impact matter. This role is essential to helping the Agency secure and deploy resources effectively in support of its mission and vision.

Special Requirements

Valid drivers license required.
Ability to travel throughout the ten-county service area.
Ability to work collaboratively with staff partners and stakeholders across the region.

Apply Today
Join a team committed to helping older adults and individuals with disabilities live with dignity independence and support.

Required Experience:

Chief

Join a Mission-Driven Team as Chief Operating Officer (COO)Northwestern Ohio Full-Time Exempt Salary: $140000$150000 depending on education and experienceAbout UsFor over five decades the Area Office on Aging of Northwestern Ohio has been growing to meet the needs of older northwest Ohioans and h...