TWIC Card in Hand Freight Dispatcher

Job Summary
The Freight Dispatcher is responsible for coordinating the timely pick-up and delivery of shipments within a fast-paced
24/7 maritime transportation environment. This role manages incoming calls emails and customer inquiries; schedules
and dispatches drivers; communicates job requirements; and ensures efficient resource allocation. The Freight
Dispatcher serves as a key customer service representative maintaining professionalism accuracy and strong
communication while supporting the safe and efficient flow of freight operations.
Essential Duties & Responsibilities
Dispatching & Coordination
Triage and respond to incoming emails calls and customer inquiries promptly and professionally.
Coordinate the timely pick-up and delivery of shipments ensuring jobs are assigned and scheduled
appropriately.
Plan schedule and dispatch drivers and vehicles to meet dynamic job requirements.
Communicate job details clearly to drivers supervisors and customers.
Monitor driver locations timelines and job status; adjust schedules as conditions change.
Ensure safe and accurate execution of freight movements in compliance with company policies and maritime
procedures.
Customer Service
Serve as a point of contact for customers providing updates and resolving issues as they arise.
Deliver excellent customer service while maintaining a calm courteous and professional demeanor.
Work closely with customers to coordinate special requests schedule changes or service needs.
Represent Danners values and uphold professionalism at all times.
Administrative & Operational Support
Maintain accurate notes and job documentation within dispatch systems.
Relay information quickly and accurately in a fast-paced environment.
Assist with resource management ensuring efficient use of drivers and vehicles.
Support Freight Management with operational tasks and follow-through on assigned responsibilities.
Perform other duties as assigned.
Required Qualifications
To perform this job successfully an individual must be able to complete all areas outlined for this position in a satisfactory
manner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum 2 years of dispatching experience in security transportation or logistics (maritime industry preferred).
Valid Texas Drivers License and TWIC Card required.
Must be at least 24 years old.
Strong typing and data entry skills with attention to detail.
Proficiency with Microsoft Office (Word Excel Outlook) and ability to learn new dispatching systems.
Proficiency writing reading and speaking English including basic spelling grammar and punctuation.
Strong organizational skills; highly detail-oriented.
Excellent communication and customer service skills both verbal and written.
3551 Pasadena Blvd Pasadena TX 77503
Ability to work under pressure remain calm and solve problems quickly.
Must meet company requirements for background check MVR health screening and drug test.
Knowledge of maritime industry terminology and logistics preferred.
Work Environment & Physical Requirements
Primarily office-based with extended periods of sitting at a computer and phone.
Must be able to lift and carry up to 50 lbs. occasionally.
Occasionally drive company vehicles when needed (Night Dispatchers).
Fast-paced and time-sensitive maritime transportation operations.
Requires multitasking high accuracy and rapid communication.
Maintain average/good vision with or without corrective lenses. Must have sufficient vision hearing and speech
for effective communication and clerical work.
Walking climbing bending kneeling and stooping as needed.
Flexible schedule required including evenings weekends and holidays.
Requires manual dexterity for data entry and clerical tasks.
Workdays include early mornings late evenings nights weekends and holidays.
Core Competencies
The skills knowledge and behaviors you need to do the job well.
Communication Communicates clearly and professionally under pressure.
Customer Service Provides courteous timely assistance to customers and partners.
Organization & Accuracy Maintains detailed records and handles information efficiently.
Problem-Solving Quickly interprets information and adjusts schedules as needed.
Teamwork Works cooperatively across freight operations and driver teams.
Adaptability Responds effectively to shifting workloads deadlines and operational needs.
Performance Criteria
The standards and measurable outcomes that show youre doing the job well.
Dispatching accuracy timeliness and documentation meet operational standards.
Customer inquiries and issues are resolved promptly with minimal escalation.
Communication with drivers and team members is clear timely and complete.
Demonstrates professionalism and adherence to company core values.
Maintains high levels of organization multitasking ability and follow-through.
Ensures jobs are dispatched efficiently with minimal operational disruptions.
Disclaimer Statement:
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as
assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of
employment and is subject to change at the companys discretion.
Equal Employment Opportunity Statement
Danners Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race
color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic
information veteran status or any other status protected by law. We are committed to providing a workplace that is
free from discrimination and harassment and where all employees are treated with respect and dignity