Hands-on Galleries Facilitator (24-month Contract)

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually the Royal Ontario Museum (ROM) is Canadas most-visited museum and ranks among the top 10 museums in North America. At ROM we are dedicated to building and sharing global collections promoting knowledge inspiring learning and fostering community engagement. As a globally recognized field research institute ROM houses an impressive collection of over 18 million artworks cultural objects and natural history specimens showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art culture and nature intersect connecting people and communities to the past present and shared future.

As we continue to work toward our goals to transform and evolve as one of the worlds foremost 21st-century museums we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking Hands-On Gallery Facilitators (Part-Time) to support engaging safe and inclusive visitor experiences across ROMs interactive gallery spaces including Hands-on Biodiversity Discovery Schad and WonderWorks Galleries.

Reporting day-to-day to the Engagement Coordinator Team this role engages children families and general visitors through hands-on activities while supporting gallery operations guiding volunteers and maintaining welcoming and well-functioning environments.

Successful candidates will be enthusiastic adaptable and confident working in fast-paced public-facing environments with availability for evenings weekends holidays and peak programming periods.

• Facilitate engaging hands-on learning experiences for visitors of all ages using play- and inquiry-based approaches
• Deliver excellent customer service by creating welcoming inclusive and supportive interactions with diverse audiences
• Support gallery operations including opening/closing procedures setup and takedown inventory and maintaining clean and organized spaces
• Ensure the safe handling of specimens artifacts and equipment while reinforcing gallery guidelines with visitors
• Monitor gallery environments and respond appropriately to incidents including safety concerns visitor issues or emergencies
• Provide guidance and direction to volunteers and part-time staff supporting coverage activities and daily operations
• Model effective facilitation techniques customer service and adherence to procedures for volunteers
• Assist with the care and monitoring of live animals in accordance with established protocols
• Support special events high-volume programming and crowd flow management as required
• Contribute to the development and delivery of learning activities and resources

• Completion of some post-secondary education in a related field (e.g. museum studies education natural history or cultural studies) or an equivalent combination of education and experience
• Minimum 12 years of experience working with children youth families or the public in an educational or program-based setting
• Strong communication interpersonal and conflict resolution skills
• Demonstrated ability to engage audiences through hands-on interactive learning experiences
• Experience working with or supporting volunteers or teams in a public-facing environment
• Comfort working with digital audio and visual technologies in an educational or program setting
• Ability to work both independently and collaboratively in a fast-paced dynamic environment
• Strong judgment and awareness of health safety and visitor experience considerations
• Willingness to obtain or possess a Vulnerable Sector Check
• Availability to work a minimum of three full days per week including evenings weekends holidays and peak periods
• Comfort handling and caring for live animals (e.g. invertebrates frogs fish)
• Fluency in French or other languages is an asset

• START DATE: ASAP
• OPEN DATE: May 12 2026
• CLOSE DATE: Open until filled
• STATUS: Part-time Contract
• EMPLOYEE GROUP: OPSEU Local 543
• HOURLY RATE: $26.60 $30.41
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD:420 hours or six (6) months
• LOCATION (onsite): Toronto

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 30-minute virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the teams and ROMs needs.

• Cultural engagement: Daily interactions with Torontos diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts global history cultural diversity and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education partnering with universities and providing student resources underscoring our dedication to research and accessibility.

COMMITMENT TO DIVERSITY EQUITY INCLUSION & ACCESSIBILITYAt ROM we embrace diversity in our exhibits communities and teams. We encourage applications from racialized persons Indigenous Peoples persons with disabilities 2SLGBTQI individuals and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at emailprotected for assistance.

ADDITIONAL INFORMATION

• ROM does not require Canadian experience. International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references and other checks depending on the role.

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