Call Center Representative- Recovery Specialist

At Shepherd Outsourcing were looking for motivated individuals who want to build a long-term career in a professional team-oriented environment.

We are looking for motivated dependable and goal-oriented individuals who take pride in their work and want to grow with a company that recognizes effort and consistency. If this sounds like you wed love to hear from you!

The start date for this position is June 8 2026.

Job Summary:

As a Recovery Specialist you will work with customers to resolve outstanding balances while maintaining professionalism and adhering to company standards. You will be expected to meet performance goals maintain accurate account documentation and contribute to the overall success of your team.

This is an in-office performance-driven roleeffort consistency and attitude directly impact your success and earning potential.

Schedule & Location:

Monday-Friday 8:00 am-5:00 pm EST

In-Office Greenville SC

Job Responsibilities (including but not limited to):

Make outbound and receive inbound calls to help customers resolve past-due accounts

Meet and exceed monthly performance and compliance goals

Maintain detailed and accurate account notes

Communicate clearly confidently and respectfully with customers

Support your teams goals and uphold a strong professional work ethic

Follow all company policies and industry regulations

Perform other duties as assigned

What Were Looking For:

Dependable: You show up consistently and can be counted on by your team

Driven: You take initiative and stay focused on achieving goals

Accountable: You own your performance and follow through on commitments

Collaborative: You contribute to a supportive results-focused environment

Professional: You communicate clearly and handle every situation with respect and integrity

What You Can Expect

Competitive base pay with monthly performance bonus

Comprehensive training and ongoing leadership support

Recognition for reliability effort and strong results

A professional environment that rewards consistency and teamwork

Qualifications

High school diploma or equivalent- required

Previous collections or call center experience- preferred

Strong communication negotiation and listening skills

Ability to multitask and stay organized in a fast-paced environment

Proficient with computers and comfortable learning new systems

Physical Requirements

Ability to sit for extended periods and use a computer and phone

Frequent communication in-person and over the phone

Ability to maintain focus and accuracy throughout the workday

(Reasonable accommodations may be made for qualified individuals with disabilities)

Equal Opportunity:Shepherd Outsourcing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex age genetic information status as a protected veteran or status as a qualified individual with a disability or any other characteristic protected by applicable Federal State or Local laws..