Advisory and Consultancy Manager

Heres a breakdown of what youll do (not all of it just the important stuff):

Lead end-to-end client implementations of Diligent solutions from project kick-off through go-live ensuring projects are delivered on time and within scope.

Translate client goals and current processes into clear solution designs and implementation plans that drive tangible governance risk and compliance outcomes.

Coordinate cross-functional project teams (Advisory Specialists Customer Success Sales and Product) providing clear direction removing blockers and managing risks.

Aid and assist commercial teams both during pre-sales and post-sales to continue to obtain and grow our clientele ensuring client satisfaction throughout.

Facilitate engaging client workshops and training sessions building user confidence and setting customers up for successful adoption.

Own project communication and stakeholder management providing clear status updates managing expectations and ensuring issues are quickly identified and resolved.

Capture lessons learned and continuously improve our delivery approach contributing to playbooks templates and best practices across the Services team.

These are the essentials youll need to get an interview:

Solid experience managing client-facing implementation or consulting projects ideally in SaaS professional services audit risk compliance or governance.

Proven ability to run multiple projects at once in a high-paced environment with strong organisation prioritisation and stakeholder management skills.

Confidence leading client workshops and training sessions with excellent written and verbal communication in English.

Comfort working with tech platforms or complex workflows you dont need to be an engineer but you do need to be curious and hands-on.

A collaborative solutions-focused mindset with the ability to navigate ambiguity and keep projects moving forward.

Eligibility to work in the hiring location and flexibility to work with clients both in person and remote across different jurisdictions/time zones when needed.

It would be great if you had these to but well support you if you dont:

Experience with governance risk compliance internal audit or entity management processes and frameworks.

Prior exposure to Diligent products or similar GRC / board / entity management platforms.

Experience mentoring or coaching junior consultants or project team members.

Familiarity with project management approaches and tools (for example Agile PRINCE2 MS Project Jira OpenAir or similar).

Comfort working in a global matrixed environment with remote teams and clients.

Heres a bit about us:

What Can You Expect When You Join Diligent

Why join Diligent

Join our global team to help us achieve our social mission: to make millions of peoples opinions heard for the benefit of our local national and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research our biggest asset is our people. If our research is to be truly representative of what the world thinks we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at Diligent

We are driven by a set of shared values. We are fast fearless and innovative. We work diligently to get it right. We are guided by accuracy ethics and proven methodologies. We respect and trust each other bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical financial and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy gender identity or expression and sexual orientation) parental status national origin marital status age disability genetic information HIV status political affiliation socioeconomic background veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications merit and business need