Last Mile Sr Regional Manager, Amazon Logistics

The day of a Regional Operations Leader in the EDSP area will be dynamic alternating between (1) operational activities such as Gembas and managing the daily routine of your team and partners (2) tactical activities like building mechanisms for operational efficiency and (3) strategic activities such as active participation in strategic planning cycles for expansion and consolidation of the EDSP partner network. Its important to note that the regional leader should travel more than 30% of their time to maintain close proximity with partners and easily identify operational improvement opportunities.

Key job responsibilities
- Lead and develop a network of 60-80 operational delivery nodes managing performance metrics and supporting partner success across your assigned region

- Build collaborative partnerships with field operations leaders across multiple areas to identify root causes of operational issues and accelerate resolution of delivery challenges

- Analyze operational performance through data-driven insights and continuous benchmarking with colleagues in other regions identifying opportunities to optimize network efficiency and reduce costs

- Create and implement new operational mechanisms and metrics that streamline daily processes and improve visibility across your partner network

- Drive innovation initiatives that enhance customer experience while removing unnecessary costs from our logistics operations working cross-functionally with support teams and technology partners

A day in the life
As a Senior Regional Operations Manager for our External Delivery Service Provider program youll navigate a dynamic blend of hands-on operations and strategic planning. Your day might include visiting partner facilities to identify operational improvements collaborating with field teams to resolve delivery challenges or developing new efficiency metrics that streamline daily operations across your region. Youll work across multiple teamsfrom field operators to technology partnersto remove barriers and optimize our network. Travel to partner locations (more than 30% of the time) keeps you connected to the ground-level realities of our operations where you can spot opportunities and build strong relationships with the leaders you work alongside.

About the team
Were building Amazon Logistics in Brazil during an exciting growth phase and our team is focused on tackling the most challenging last-mile opportunities in cost service and quality. Our External Delivery Service Provider and Amazon Partner Logistics programs represent a hybrid modelwe partner with regional logistics companies while leveraging Amazons core technologies and processes to deliver best-in-class service to customers. Youll lead a talented group of operational partners and collaborate with colleagues across regions and countries sharing best practices and learning from diverse approaches to logistics challenges. Were committed to creating an inclusive culture where diverse perspectives drive better solutions for our customers.

- Bachelors degree in Engineering (any domain) Operations Business Administration or a related field
- Experience leading training organizations or programs at a national or network scale
- Experience with performance metrics and process improvement and Lean techniques
- Experience with the full staffing lifecycle including interviewing hiring performance management promotions and terminations
- Work a flexible work schedule including evenings overnights and weekends
- Speak write and read fluently in English and have the ability to take direction in English
- Travel up to 50% of the time
- Experience working in large-scale networking environments

- Masters degree or above in management business administration economics engineering marketing
- Experience working with changing priorities and schedules
- Experience working in a matrixed organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.