Technical Solutions Specialist (mwd) Technical Service & Claim Management Automotive Aftermarket

• Assessment of technical complaints preparation of inspection reports and credit notes
• Clarification of discrepancies with customers and coordination with Sales
• Forwarding complaints to suppliers and clarification of damage patterns
• Close cooperation with Product Management Development and Production to continuously improve product quality
• Development of continuous improvement proposals to optimize technical complaint handling processes
• Handling of the telephone service hotline for the Automotive Aftermarket

Qualifications :

• Completed vocational training as an automotive technician or a comparable qualification
• Ideally certified automotive master technician with additional training as a technical expert
• High level of technical knowledge in automotive engineering (automotive mechanic/mechatronics technician; ideally master technician with expert certification)
• English language skills; additional foreign languages are an advantage
• High level of customer orientation effective communication skills and excellent written and verbal communication abilities

Additional Information :

What we offer:

The 13-th salary Paid once a year in December;
Meal tickets - With a value of 40 Ron;
Private Health Insurance Health is the most important so we offer you a medical subscription through Signal Iduna;
Referral bonuses - We encourage colleagues to refer new candidates to us and at the same time to get the chance to receive a bonus;
Bookster Feed your body and your mind. You can borrow books and youll receive them at the office;
Sports benefits- Its important to stay active so we offer you the 7Card;
Discounts at our partners We collaborate with different vendors and we receive discounts for various products/ services like rubbers restaurants kindergartens etc;
System for Rewarding Improvement Ideas We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea);
Happy days If you or your child is getting married or you become a parent you receive some extra free days;
Life events celebration - If your family is growing we praise your newborn with a bonus;
Unfortunate events - In case of unhappy events in your life we support you by offering you free days and financial support (handled on a case by-case basis);
Extra vacation days You begin with 22 vacation days/year and starting with the 3rd year with us we offer you 1 more day of vacation and. We reward employees who reach 15 and 20 years within the company with another day of vacation reaching a maximum of 29 days.
Professional development - Many opportunities to develop yourself within the company;
Diversity and multicultural mindset - We encourage you to join us no matter who where or what you are. We have colleagues from different nations and a variety of languages are spoken in our company.

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

No

Employment Type :

Full-time