Patient Access Scheduling Coordinator I
Share
Job Location:
Asheville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:
PatientAccess Scheduling Coordinatorwill serve patients bysupportingtimely efficient and successfulschedulingfor all MAHEC clinics allwhile providingexcellentpatient experience.They willassistthe patient inpreparing fortheir appointment at MAHEC through creating and managing patient accounts verification of insurance anddemographicsand ensure the proper paperwork has beencompleted andassess if new paperwork is needed. This position works directly with the patients.
SPECIFIC RESPONSIBILITIES:
Schedulepatient appointments across allMAHEC clinics
Schedule patient appointments for MAHEC specialty groups
Obtainand reviewpatients legal documentation related to decision-making for Risk review
Reschedule cancelled patients
Process incoming and internal referrals
Sendregistrationformselectronically to patient
Collect all necessarypatient demographicinformation
Collect and verify allinsurance information screenall patientsfor sliding scale
Determineif medical interpreter will befor patient visit
Prepare anddeliverappropriatepre-visitpatient paperwork including Request of Information (ROI) form
Collects patient payments over the phone
Answer phones checks voicemails monitors phone volume
Monitorsappropriate electronichealth record inbox and provides follow-up
Participates in orientation ofnew staff
Participate in process improvement of new and existing workflows
Float within Pre-VisitPlanningfunctions as needed
This role description is a general description of the essential job functions. It is not intended to describe all the duties thePatientAccess Scheduling Coordinatormay perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex anddifficult situations toultimately providethe best care possibletoour patients and their families.
Decision Making
Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills critical thinking skills confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate.This also includes keeping up with your licensure and yearly training requirements within yourareaexpertisealong with MAHECs organizational training. Finally the ability to apply the depth of knowledgemaintainedand gained through this process in real life scenarios asappropriate.
Interpersonal Skills
Showing the ability to meetdifficult situationswith grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even whenitsmost difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.
Organizational Values
Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures andequitablepracticesabilityto manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue. This helps to drive continuous improvement by thinkingthroughwhere we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying thosenew ideasto affect positive change.
SPECIFIED SKILLS
COMPUTER
Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications.
Advanced skills in a Medical Office Management software program preferably Allscripts.
FOREIGN LANGUAGE
Spanish-speaking skills preferred.
PHYSICAL DEMANDS
Sedentary-Very lightenergy level: Lift 10lbsbox overhead Lift and Carry 15lbs Push/Pull 20lbscart.
SUPERVISORY RESPONSIBILITIES:
Not Applicable.
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:
Any combination of education and experience equivalent to the following: High school diploma or equivalent two years of relevant experiencein an ambulatorysetting orcomparable combined education and/or experience required.
PREFERRED QUALIFICATIONS:
Previousexperience in a medical office/clinical environment preferred.
REQUIRED LICENSES:
Not Applicable.
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday 7:30 am to 6:00 pm (or flexed to best meet the needs of the clients and/or the Division);40 hoursper workweek; weekend holiday or evening coverage is occasionally. Work hours will need to be flexiblein order torespond to special work assignments or evening activities as requested by the team leader.
POSITION COMPENSATION:
$21.83/hour full time full benefits
At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.
Required Experience:
IC
