Key Account Manager (KAM) for Area Germany

We are looking for a Key Account Manager (KAM) to drive growth and develop longterm strategic customer relationships across Northern Germany with a focus on the Bremen / Leer region.

In this role you will act as the primary commercial contact for a portfolio of strategically important customers. You will own and coordinate the overall customer relationship and actively develop business opportunities.

You will report to the Area Business Development Manager and work closely with a collaborative crossfunctional business development team.

This is a home-based position with a strong customer focus. You will regularly meet customers and internal stakeholders facetoface. Travel to the Hamburg office is expected for team meetings and events (typically 12 days per visit).

Your Key Responsibilities

• Build and continuously strengthen relationships with key decision makers and influencers within assigned strategic accounts developing a deep understanding of their business needs and future direction and establishing the foundation for preferred supplier partnerships
• In close collaboration with the Account Team develop and execute customercentric Key Account Plans with clear priorities impactful objectives and actionable initiatives that drive new business secure renewals and ensure high levels of customer satisfaction
• Define lead coordinate and motivate the Key Account Team working collaboratively with virtual and crossfunctional teams across the organization to ensure effective execution of account strategies
• Identify and develop new sales opportunities while managing the existing contract portfolio to ensure timely renewals and sustainable account growth
• Monitor manage and report on the sales pipeline and performance of assigned Key Accounts ensuring transparency and progress against targets
• Lead and support customer satisfaction reviews identifying key challenges or improvement areas and ensuring insights are communicated internally and followed up with concrete actions
• Partner closely with the Technical Service Manager to ensure high-quality technical support and effective aftersales service beyond daytoday operational delivery
• Stay continuously informed about industry developments market trends and best practices as well as the companys products services and processes to remain a relevant and trusted advisor to customers and prospects
• Ensure the accuracy and completeness of customer master data and activity records in the customer relationship management system for assigned Key Accounts
• Support the resolution of critical invoice issues and follow up on outstanding receivables in close cooperation with Finance to ensure timely and constructive solutions
• Proactively identify and pursue new business opportunities beyond the assigned Key Accounts to support broader regional growth
• Support marketing initiatives customer events and industry activities within the Area to strengthen market presence and brand awareness

• Be part of an innovative and forwardlooking environment where you can actively shape the future while building on strong and wellestablished foundations
• Work alongside highly skilled committed and collaborative colleagues
• Enjoy a flexible work arrangement with a high degree of autonomy and trust
• Engage with demanding and diverse customers at different levels of their organizations
• Gain opportunities to experiment learn and continuously develop within your area of expertise and beyond
• Access national and international career development opportunities within a global organization
• Employment terms in line with local regulations and conditions

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

PersonalQualities

• Selfdriven and highly engaged with the ability toinspire and motivate others
• Proven experience insetting strategic directionand translating strategy into action
• Excellentcommunication and influencing skills developed in a sales or customer relationship management environment
• Strongnetworkbuilding capabilities ideally within an international or multicultural context
• Demonstrated ability to gaindeep customer insightand effectively influence stakeholders based on those insights
• High levelofpersonal impact energy and resilience with experience navigating constraints to deliver results
• Motivated bytaking ownershipand collaborating within a global network
• Strong commitment tocontinuous learning and professional development

CompetenceRequirements

• University degree or equivalent qualification; a background inMarine Engineering Naval Architecture or Maritime Studiesis preferred
• Minimum10 years of experience within the maritime industry
• Strongcommercial acumencombined with a customercentric mindset
• High levelofITproficiency particularly with Microsoft Office applications
• Willingness and ability totravel domesticallyasrequired
• Fluent inbusinesslevel German and English both written and spoken