Network Operations Monitoring Specialist

AECOM is actively seeking a professional for the After-Hours Network Operations Center device monitoring role focusing on providing continuous monitoring and emergency response for ITS devices during non-business hours. The role requires strict adherence to procedures timely communication and accurate reporting. 

Work Schedule

• Weekdays: Monday Friday 6:00 PM to 6:00 AM (Eastern Time)
• Weekends: Friday 6:00 PM to Monday 6:00 AM (Eastern Time)
• Holidays
• Additional work hours as requested by prime contractor

Key Responsibilities

• Monitor GDOT ITS devices and systems after hours using the Calem platform
• Respond to incidents and emergencies according to established procedures
• Delivering timely notifications to LTS contacts for all emergencies
• Maintain accurate records and logs of monitoring activities
• Provide required reports and documentation as requested by LTS Project Manager

Deliverables

• Network Operations Monitoring Standard Operating Procedures
• Qualified staffing for all shifts
• Emergency notifications as required

Qualifications :

MINIMUM REQUIREMENTS:

• HS and 2 years of relevant experience or demonstrated equivalency of experience and/or education.
• Must pass a State and Federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Physically able with or without an accommodation to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset viewing CCTV camera displays and listening to law enforcement radio broadcasts.

PREFERRED QUALIFICATIONS:

• knowledge of network mapping failures and reporting

Additional Information :

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.
• The position is governed by a subcontract agreement between AECOM (Subcontractor) and Lumin8 Technology Services LLC (Prime Contractor).
• All work must be authorized by a Notice to Proceed and compensation is capped as per the agreement.
• The role is critical for maintaining the operational integrity of Georgias Intelligent Transportation System (ITS) infrastructure during off-hours.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time