Operations Intern- Med Device

Position Overview
The Operations Intern will support the execution and continuous improvement of operational processes across Eurofins Medical Device Services. This role provides hands-on exposure to business operations project coordination data management and performance tracking within a regulated and highly technical environment.

The intern will primarily support the Operations Strategist in driving process efficiency reporting visibility and system optimization while also assisting Client Portfolio Managers and Project Services Coordinators in maintaining accurate project and portfolio data.

This role is ideal for a student pursuing a degree in Business Data Science Industrial Engineering or Operations Management who is interested in applying data-driven thinking to real-world operational challenges.

Key Responsibilities

Operations and Process Support

• Support the development documentation and improvement of operational workflows and processes
• Assist in maintaining standard operating procedures templates and playbooks
• Help identify inefficiencies in project setup tracking and execution workflows
• Contribute to continuous improvement initiatives across Medical Device Services

Data Management and Reporting

• Assist in building and maintaining dashboards and reports such as Power BI and Excel to improve visibility into project status portfolio performance and operational KPIs
• Support data validation and reconciliation across systems including CRM LIMS and other tools
• Help establish and maintain a centralized reporting hub for operational insights

CRM and Sales Data Integrity

• Support initiatives to improve CRM data quality completeness and consistency
• Help enforce best practices for opportunity tracking pipeline management and project linkage
• Partner with Sales Client Portfolio Managers and Operations to ensure accurate capture of opportunities wins and losses and project transitions from sales to execution
• Assist in identifying gaps or inconsistencies in CRM data and driving corrective actions

Project and Portfolio Coordination Support

• Support Client Portfolio Managers and Project Services Coordinators in maintaining accurate project records timelines and tracking tools
• Assist with project setup validation including quotes purchase orders scope alignment and system entries
• Help track action items risks and milestones across active projects
• Contribute to improving portfolio visibility and data integrity across accounts

Operational Analytics and Insights

• Analyze operational and sales data to identify trends risks and improvement opportunities
• Support forecasting backlog tracking and performance measurement initiatives
• Assist in developing data-driven recommendations to improve efficiency and decision-making

Cross Functional Collaboration

• Work across Operations Sales Finance and Technical teams to support aligned execution
• Participate in internal meetings and contribute to action tracking and follow-up
• Support alignment between business development activities and operational delivery

Success Metrics (KPIs)

• Accuracy and completeness of CRM and project data
• Improved visibility into operational and portfolio performance
• Reduction in data discrepancies and reporting gaps
• Adoption of CRM and reporting best practices
• Timely support of project setup and tracking activities
• Positive feedback from Operations Client Portfolio Managers and Project Services Coordinators

Qualifications :

Qualifications

Required

• Currently pursuing a Bachelors or Masters degree in Business Administration Data Science Industrial Engineering Operations Management or related field
• Strong proficiency in Microsoft Excel
• High attention to detail and organizational skills
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills

Preferred

• Experience with data visualization tools such as Power BI or Tableau
• Familiarity with CRM systems such as Microsoft Dynamics or Salesforce
• Exposure to project management tools or methodologies
• Interest in healthcare life sciences or regulated industries

Key Attributes for Success

• Analytical mindset with a strong interest in data-driven decision-making
• Proactive and self-motivated with the ability to work in an evolving environment
• Strong attention to detail with a focus on data accuracy and integrity
• Ability to manage multiple priorities and follow through on tasks
• Curious and eager to learn about business operations and process improvement

What This Role Offers

• Hands-on experience supporting operations in a global medical device services organization
• Exposure to cross-functional business processes including Sales Operations Finance and Project Management
• Opportunity to work on high-impact initiatives related to data systems and process improvement
• Direct visibility into how a complex services business operates and scales

Additional Information :

Working schedule will be Full-Time M-F 8am-5pm. Candidates currently living within a commutable distance of Lancaster PA are encouraged to apply. No relocation assistance will be given. 

Eurofins USA Medical Devices is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Intern