Automotive Service Appointment Coordinator

Job Title: Automotive Service Appointment Coordinator
Location: Grand Rapids MI (Kool Chevrolet)
Job Type: Full-Time

Position Overview:
Kool Chevrolet is hiring a full-time Automotive Service Appointment Coordinator to support daily service operations. This role is responsible for scheduling customer service appointments handling inbound and outbound calls and ensuring an efficient and organized service schedule. This position also provides backup cashier support as needed.

Key Responsibilities:

Appointment Scheduling:

• Answer inbound customer calls in a professional and timely manner
• Schedule service appointments based on customer needs and technician availability
• Accurately enter and manage appointments using the dealerships scheduling system
• Confirm reschedule and update appointments as needed

Customer Follow-Up:

• Make outbound calls to confirm upcoming appointments
• Follow up with customers who missed or canceled appointments to reschedule services
• Maintain a high level of customer service and communication

Cashier Support (as needed):

• Assist with customer payments and transactions
• Process payments accurately and efficiently
• Maintain a clean and organized cashier area

Administrative Support:

• Maintain accurate service records and appointment details
• Assist with managing daily service schedules
• Provide general administrative and clerical support to the service department
• Complete additional tasks as assigned by management

Schedule:

• MondayFriday 8:00 AM 5:00 PM
• Alternating Saturdays required

Compensation:

• $16.00 per hour plus performance-based incentives (spiffs)

Qualifications:

• High school diploma or equivalent required
• Previous customer service or administrative experience preferred
• Experience with scheduling systems or appointment-based roles is a plus
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and attention to detail
• Comfortable handling cash transactions
• Strong organizational skills and reliability
• Positive attitude and professional demeanor