Quality Assurance Sr. Specialist

Job Brief:

The role is responsible for executing quality assurance activities of moderate complexity ensuring that the GBS Operations meets its quality standards. This role involves performing quality checks analyzing QA data and supporting the implementation of QA initiatives.

Responsibilities & Duties

• Perform quality checks and audits on GBS processes and services in compliance with quality standards service level agreement process policies and procedures.

• Analyze QA data and report findings to the QA Process Lead.

• Prepare audit reports and highlight areas of non-compliance or improvement.

• Collaborate with other team members to address quality issues.

• Maintain accurate records of QA activities and results.

• Participate in the QA Calibration process.

• Assist in developing and updating QA documentation and manuals.

-        Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.

• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.

• Contribute to providing feedback and process improvement initiatives to streamline processes improve customer experience and increase productivity.

• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

• Stay updated on industry best practices and regulatory requirements.

• Must be willing to work on a fixed night shift and 3 days onsite per week.

Qualifications :

Minimum Requirements:

• Bachelors degree in any field and/or at least 2 years of relevant work experience in QA
• Knowledge of QA processes and standards.
• Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook/Excel/Visio) and Adobe Acrobat Pro DC
• Experience working in an outsourcing shared services or similar model within a similar function.
• Experience in the use of other HR Systems e.g. Workday ServiceNow Power BI other QA platforms and tools is preferred.
• Understanding of Process Mapping Tools and Methodology is advantageous.

Additional Information :

Attributes: 

Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)

Ability to maintain good customer relationship with the ability to suggest ways to improve customer support customer experience (Customer Service)

Ability to be thorough and meticulous in completing assigned tasks and identifying errors duplicates & discrepancies through defined methods. (Attention to Detail)

Ability to identify and resolve simple to moderate with the ability to provide resolution alternatives by following defined policies and procedures. (Problem Solving)

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time