Café Manager

As Café Manager youll be at the heart of creating an exceptional guest experience while overseeing the smooth day-to-day operations of our Nordic-inspired café seamlessly integrated within the store.

Youll lead by examplesetting high standards for quality service and hospitality while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction youll foster a warm personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development operational excellence and business performance ensuring your team is well-trained motivated and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.

Key Responsibilities

• Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
• Lead recruitment training and development of the café team in collaboration with the Store Experience Manager
• Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
• Oversee daily operations including stock management ordering routines and adherence to the café concept
• Champion our brand values and culture ensuring they are reflected in every customer interaction
• Drive sustainability initiatives within the café aligning with company-wide environmental goals

Qualifications :

• Some supervisory / management experience in a café restaurant or other food & beverage environment
• Knowledge of Health & Safety standards: food & beverage
• Customer-focused mindset A genuine passion for food and drink and a desire to share that enthusiasm with customers and team members alike.
• Adaptable and flexible able to respond quickly to customer feedback/requirements menu changes and stock fluctuations.
• Strong organisational skills with a track record of leading teams in fast-paced settings to deliver outstanding service
• Excellent Communication: Clear confident and empathetic in both customer and team interactions able to provide clear direction and constructive feedback when needed.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours including evenings weekends and holidays.
• Fluency in English speaking Dutch would be an asset

Additional Information :

• This is a full-time one-year contract position with a contract of 35 hours a week.
• Apply by sending in your CV in English as soon as possible but no later than the 22.05.2026

Benefits:

Were committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team youll enjoy a 25% staff discount across all H&M Group brandsavailable both in-store and online. Additionally every employee is included in our H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

In addition to this Belgium-based colleagues also receive:  

• A clothing allowance
• 13th month bonus  
• Holiday pays
• The possibility of taking meal vouchers 
• 70% of public transport is covered

Inclusion & Diversity

At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges what we perceive as possible and how we choose to relate to our colleagues and customers all over the world therefore all diversity dimensions are taken into consideration in our recruitment process. 

Ready to apply Click on the IM INTERESTED link where you can upload your CV securely. Once we have received your application we will keep you updated regularly about the status of your application so please look out for our email.

Remote Work :

No

Employment Type :

Full-time