Office Service Associate Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary:

The Site Lead is responsible for overseeing daily mailroom and facilities operations to ensure productivity efficiency and quality standards are consistently met. This role serves as the primary on-site point of contact coordinating team activities managing resources and maintaining communication between staff clients and leadership.

Key Responsibilities:

• Oversee and manage day-to-day Mailroom and facilities operations to ensure work is completed accurately efficiently and on schedule
• Supervise train and support team members; provide ongoing guidance and performance feedback
• Act as the primary point of contact for on-site client stakeholders and internal leadership
• Ensure compliance with company policies procedures and safety standards
• Coordinate staffing workflows and resources to meet operational needs and service level expectations
• Monitor daily productivity and quality; identify and address performance gaps or process improvements
• Proactively resolve operational issues delays or service disruptions
• Conduct regular floor walks site inspections and operational audits to ensure standards are maintained
• Maintain consistent communication with the Regional Manager and Facilities team regarding site performance and needs
• Support reporting metrics tracking and documentation as required
• Ensure proper use care and maintenance of all equipment and materials
• Promote a positive professional and customer-focused work environment
• Required to support sister (Mcgregor) site using personal or public transport with the above responsibilities.

Qualifications:

High school diploma or equivalent required; Associate or Bachelors degree in Business Administration Facilities Management or related field preferred
25 years of experience in mailroom facilities operations or site coordination roles
Prior leadership or supervisory experience preferred with demonstrated ability to lead coach and develop a team
Strong understanding of mailroom operations shipping/receiving processes and general facilities support services
Proven ability to manage daily operations prioritize tasks and meet deadlines in a fast-paced environment
Excellent organizational problem-solving and decision-making skills
Strong interpersonal and communication skills with the ability to interact professionally with clients team members and leadership
Experience coordinating with cross-functional teams and external stakeholders
Knowledge of workplace safety standards and compliance requirements
Ability to monitor performance metrics and implement process improvements
Proficiency in Microsoft Office (Outlook Excel Word) and familiarity with tracking or ticketing systems
Ability to conduct audits inspections and maintain accurate documentation
Comfortable working independently and taking initiative with minimal supervision
Strong attention to detail and commitment to quality and service excellence
Ability to lift and move packages stand/walk for extended periods and perform physical tasks as needed

Required Experience:

IC