Proserve Engagement Manager, Professional Services Taiwan

About the Role

We are seeking an Engagement Manager to join our AWS Professional Services team in this role you will manage and deliver AWS cloud consulting engagements ensuring projects are delivered on time within scope and on budget. You will serve as the primary point of contact between AWS and the customer during active engagements driving project execution while maintaining a strong focus on customer satisfaction and business outcomes.

Key job responsibilities
Key Responsibilities

- Manage the end-to-end delivery of AWS Professional Services engagements including project planning resource management risk mitigation and status reporting
- Serve as the primary customer-facing delivery lead building trusted relationships with customer stakeholders at technical and managerial levels
- Develop and maintain project plans schedules budgets and delivery milestones
- Coordinate cross-functional teams including AWS consultants architects partners and customer teams to ensure seamless delivery
- Identify and manage project risks and issues implementing corrective actions as needed to maintain delivery excellence
- Facilitate regular project governance cadences including steering committees status reviews and retrospectives
- Track engagement financials including revenue recognition margin management and forecasting
- Support engagement scoping and proposal development for new opportunities in collaboration with ProServe Account Executives and Solution Architects
- Drive adoption of AWS Professional Services delivery methodologies tools and best practices
- Contribute to customer success by identifying opportunities to expand AWS adoption and recommend additional services
- Document lessons learned and contribute to continuous improvement of delivery processes


About the team
About AWS Professional Services

AWS Professional Services works with enterprise customers and partners to help them realize their desired business outcomes through cloud adoption. Our team assists customers in achieving the greatest value from AWS by providing guidance best practices and hands-on delivery support throughout their cloud journey.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience with Agile or other program management methodologies
- Bachelors degree in Computer Science Engineering Business or a related field (or equivalent experience)
- 5 years of experience in project management engagement management or IT consulting delivery with 3 years managing technology implementation projects (cloud infrastructure software or data)
- Demonstrated experience managing multiple concurrent projects with cross-functional teams including project financials (budgets forecasts and revenue tracking)
- Fluency in Mandarin Chinese and English (written and verbal)

- Experience implementing cloud services including migrations and modernization projects or similar
- Project Management Professional (PMP) or equivalent certification
- Familiarity with AWS services and cloud architecture fundamentals; AWS Cloud Practitioner or Solutions Architect Associate certification preferred
- Experience working in a professional services or consulting delivery model including SOW/contract management and change order processes
- Knowledge of the Taiwan enterprise market and business culture
- Experience managing engagements in regulated industries (financial services government or manufacturing)
- Experience with delivery management tooling (e.g. Jira Confluence Smartsheet or MS Project)

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