Customer Portal Operations Support – Taiwan

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

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Role Summary

The Customer Portal Operations Support role provides daytoday operational support for Customer Portal with a focus on regional enablement training content readiness and customer adoption. This role supports both internal stakeholders and customers assists with CIP (Continuous Improvement Program) implementation and ensures highquality localized portal content through coordination of translations and documentation updates.

This position plays a key role in strengthening customer experience and operational consistency across the region.

Key Responsibilities

Customer Portal Operations & Administration

• Provide operational and administrative support for Customer Portal
• Assist with user access requests content updates and routine portal maintenance activities
• Support alignment with defined governance processes and escalation paths
• Partner with global portal operations to ensure consistency and best practices

Training & Enablement

• Support and deliver local internal training for Customer Portal
• Assist with customer training sessions for the Customer Portal as needed
• Help prepare training materials demos and reference documentation in alignment with source materials
• Ensure consistency with source materials regarding messaging and content
• Support onboarding of new users

CIP (Continuous Improvement Program) Support

• Support CIP implementation activities related to the Customer Portal
• Assist with rollout coordination communications and tracking
• Work with crossfunctional teams to ensure CIP content is accurate and customerready
• Help identify and escalate portalrelated gaps or improvement opportunities

Content & Translation Support

• Coordinate and support translations for:
  • Training materials
  • Marketing content
  • CIPrelated documents
• Review translated content for completeness accuracy and alignment with source material
• Partner with regional and global teams to ensure localized content meets quality standards

CrossFunctional Collaboration

• Work closely with FSO Sales GIS GCC Training Marketing and Product teams
• Support communication between regional teams GCC and global portal stakeholders
• Communicate field and customer feedback from GCC and regional teams to improve portal usability adoption and customer experience back to Customer Portal Owner

Qualifications & Skills

• Bachelors degree or equivalent work experience
• Strong organizational and coordination skills
• Ability to support multiple initiatives and priorities simultaneously
• Clear written and verbal communication skills
• Comfort working with web platforms tools and documentation systems
• Experience supporting training or customer enablement is a plus
• Experience working in a multinational or crossregional environment preferred
• Ability to work independently while following defined processes and governance

Language Requirements

• Fluent in English
• Mandarin or local language fluency preferred (for training translation and customer support)

Preferred Attributes

• Detailoriented with a strong focus on quality
• Collaborative and serviceoriented mindset
• Willingness to learn and grow with evolving platform capabilities
• Comfortable interacting with both internal stakeholders and customers
• Strong sense of ownership and accountability

Additional Information

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.