Customer Sales Administrator Customer Service Advisor

Job Description

Customer Sales Administrator / Customer Service Advisor Cheltenham 28500 - 30000 (office based)

You would need to be able to drive and would be required to work weekends.

There are a full time and a part time position available.

The Full time Monday to Friday 8.30am 5pm and 1 in 4 Saturdays. When working a Saturday you have the Monday off.

Part time Thursday Monday 8.30am 5pm so covering every weekend. Currently the position is split between Thursday Friday Monday in Ross Saturday in Cheltenham and a Sunday from home.

The Company

My client has a cluster of companies to support

The role

My client is looking to add to their already established & knowledgeable team to ensure that they can continue to meet and deliver excellent customer service.

Are you a sales professional with a knack for providing excellent customer service Do you thrive in a fast-paced environment and have a keen eye for detail

Key responsibilities

• Handling enquiries in person over the phone and via email with confidence and professionalism.
• Managing the full sales journey from enquiry and reservation through to move-in.
• Converting leads into bookings and promoting storage units contents protection packaging and other add-on services.
• Using their CRM system to manage leads process bookings record customer interactions and maintain accurate data.
• Supporting their head office team by responding to inbound sales and customer service enquiries for 18 unmanned sites across the UK.
• Taking ownership of the stores appearance and operations ensuring it remains secure clean and well-presented at all times.
• Monitoring unit availability completing site checks and reporting maintenance needs.
• Ensuring compliance with health & safety and site security procedures.

Your profile

• 23 years experience in a customer-facing role such as sales retail hospitality or property.
• A confident communicator with excellent phone etiquette and the ability to sell in person and over the phone.
• Strong IT skills including experience using CRM platforms to manage bookings tasks and customer records
• Highly organised with strong attention to detail and accuracy in admin tasks.
• A proactive hands-on individual who enjoys working independently and taking responsibility for results.
• A friendly commercially minded attitude and a genuine desire to help customers.
• A positive can-do mindset and an enthusiasm for learning and development.
• Full UK driving license required.

For further information please contact Rhian Mountjoy on or

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