Front Desk Supervisor Residence Inn by Marriott Boston DowntownSeaport
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
FRONT DESK SUPERVISOR RESIDENCE INN by MARRIOTT BOSTON DOWNTOWN /SEAPORT
Location: 370 Congress Street Boston MA
Salary Rate: $26.00/hr.
Shifts: Days Nights Weekend availability
Time of shifts: 7:00 AM - 3:00 PM; mid shifts; 3:00 PM -11:00 PM
As a Front Desk Supervisor you will be a role model sharing your expertise and continually inspiring the Front Desk Team.
JOB DESCRIPTION:
As a supervisor you will be a role model sharing your expertise and continually inspiring the front office team. You will also ensure hotel charges are processed diligently to guests accounts invoices are accurate billing instructions are verified all necessary supporting bills and vouchers are attached for direct settlements.
Key Responsibilities:
- Supervise Front Desk Operations:Oversee daily operations to ensure an optimal level of service and hospitality is provided to guests.
- Team Leadership:Train direct and support the front desk team ensuring adherence to standard operating procedures and quality service.
- Room Allocation:Assign rooms to expected arrivals considering guests preferences and special requests.
- Sales Techniques:Utilize creative selling techniques to increase room occupancy and revenue.
- Guest Relations:Respond professionally and courteously to arriving departing and in-house guests providing accurate and timely information and services.
- Issue Resolution:Resolve customer issues and complaints efficiently to maintain high levels of customer satisfaction.
- Interdepartmental Liaison:Build strong relationships with other departments particularly housekeeping and reservations.
- Cash Management:Control cash transactions at the front desk and maintain responsibility for your personal bank as per hotel policy.
- Billing Accuracy:Ensure all billing instructions are correctly updated and cross-checked.
- Telephone Operations:Operate telephone equipment assist with incoming and outgoing calls set wake-up calls enable DND (Do Not Disturb) and page in-house guests.
- Additional Duties:Perform other duties as assigned by management.
Requirements:
- Minimum 2 to 3 years work experience as a Front Desk Supervisor
- Experience of motivating and leading a winning team
- FOSSE experience
- Degree or Diploma in Hospitality Management is an asset or Graduate with bachelors degree in a related field
- Computer Knowledge and experience in MS office programs
- Excellent communication skills
- Ability to remain calm while under pressure
Required Experience:
Manager
About Company
Claremont is a privately-owned real estate investment, management, and development company who owns, operates, and manages properties within the multifamily, hospitality, and commercial industries.
