Quality Manager, Amazon Now SA

Amazon Now is looking for a results-driven Quality Manager to own and drive quality standards across our quick-commerce operations in Saudi Arabia. This role sits at the intersection of operations vendor management and customer experience ensuring that every order delivered meets Amazons bar for accuracy freshness and reliability. The ideal candidate is highly analytical operationally minded and passionate about building scalable quality frameworks in a fast-paced high-growth environment.

Key job responsibilities
Define implement and continuously improve quality standards across dark store operations covering order accuracy product freshness and customer experience metrics
Own key quality KPIs including defect rates return rates nPPM and customer complaints with full accountability for performance against targets
Partner with Vendor Management and Category teams to establish and enforce vendor quality standards compliance requirements and corrective action processes
Lead root cause analysis (RCA) for quality failures and drive systemic fixes across operations sourcing and logistics
Develop and maintain SOPs quality audits and inspection frameworks for inbound storage picking and last-mile delivery
Collaborate with the Tech and BI teams to build quality dashboards and reporting mechanisms that enable proactive issue detection
Drive a culture of quality across the organization by coaching and upskilling operations and vendor-facing teams
Represent quality in cross-functional business reviews (WBRs MBRs) and escalate risks to leadership with clear action plans


A day in the life
Review daily quality metrics & dashboards identifying trends anomalies and areas requiring immediate action
Conduct quality audits across dark stores reviewing order accuracy product condition and compliance with SOPs
Engage with operations teams to resolve live quality issues and ensure corrective actions are implemented swiftly
Follow up on open RCAs and track progress against corrective & preventive action plans
Coordinate with vendors on quality complaints rejections and performance improvement plans
Attend daily and weekly operational syncs to provide quality updates & flag risks
Review customer feedback and defect reports to identify recurring patterns
Update and maintain quality trackers audit logs and performance reports

- 3 years of with Excel experience
- 5 years of retail operations product or program management or business management/consulting with negotiations and delivering results experience
- Bachelors degree or 3 years of professional or military experience
- Experience with financial analysis and P&L ownership

- Experience managing large data sets and utilizing to drive performance and process improvements
- Experience in vendor negotiations pricing and promotion inventory management and product development

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