Technology Operations Manager

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Wilhelmsen Port Services is seeking a Technology Operations Manager for our Chennai location.

In Wilhelmsen Port Services (WPS) we provide our customers with peace of mind while we handle their cargo their vessels and their crew. We handle 75000 port calls per year which means that every 7 minutes anywhere around the world we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards making sure we consistently make our customers port calls as efficient and safe as possible.

Who you are:

You are an experienced line manager adept at leading technology staff with a focus on Salesforce and enterprise application teams. You demonstrate strong people management capabilities effectively guiding large multi-disciplinary teams to achieve high engagement sustained performance and excellent retention.

You will proactively conduct regular one-to-one meetings comprehensive performance reviews career development planning and wellbeing check-ins to support your teams growth and satisfaction.

You will coordinate all aspects of workforce planning including onboarding and offboarding managing leave and succession planning to ensure operational continuity and talent development.

You shall work closely with HR on performance cycles promotions compensation processes and policy compliance ensuring alignment with organisational standards. You are committed to fostering a collaborative accountable and high-performing engineering culture.

The Technology Operations Manager will report to the Enterprise Solution Architect.

Main Responsibilities:

• Ensure continuousgrowth and maturity of Salesforce engineering capabilities including custom development integrations and platform best practices
• Actively supportrecruitment and team expansion including defining skill requirements screening profiles andconducting technical interviews and panels
• Bring proven experience intechnical hiringfor Salesforce developers and engineers
• Support training plans certifications mentoring and cross-skilling initiatives
• Build bench strength and reduce dependency on key individuals
• Collaborate closely with the Platform and Delivery Lead to ensure build-to-run readiness and functional handover.
• Ensure traceability across requirements test cases defects and releases.
• Own operational oversight ofapplication support and run activities with a strong focus on Salesforce platforms
• Work closely with the Application Support Lead to ensure effective incident response escalation and resolution
• Ensure strong build-to-run handovers and production readiness
• Drive consistent support processes documentation standards and knowledge management
• Act as the senior escalation point for service stability and support-related issues
• Act as the operational anchor between delivery platform quality and support teams
• Support release readiness and environment coordination for Salesforce deployments
• Ensure operational considerations are embedded into planning and execution
• Provide operational updates to senior leadership

Qualification Experience and Skills

• 15 yearsof experience in technology or engineering environments
• Proven experience managinglarge-scale technology teams and engagements
• Strong understanding of Salesforce and enterprise application lifecycles (build test deploy support)
• Demonstrated experience supportingrecruitment and technical interviews
• Solid background in application operations incident management and run activities
• Strong people leadership communication and stakeholder management skills

Preferred Certifications

• ITIL 4 Foundation or higher
• Salesforce Certified Administrator or equivalent Salesforce certification
• Certified Scrum Master (CSM) SAFe Agilist or similar Agile certification
• PMP COBIT or equivalent governance certification
• ISO/IEC 27001 or change management certifications

Applying

Sounds interesting If you can see yourself in this role please let us know why you are our new Technology Operations Manager.

Work location: Chennai Tamil Nadu India

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles additional background screening may be required