Japanese-Speaking Customer Service Advisor – Work From Home

Are you a native Japanese speaker looking to launch or grow your career in a vibrant international environment Whether you are based in Japan or Europe or already living in Athens Greece this is your opportunity to join a fast-growing multilingual team no prior experience required. Your native Japanese language skills are all you need to get started.

About the Role

You will be the first point of contact for Japanese-speaking customers delivering professional and empathetic support across multiple channels including phone email and live chat. This is a full-time permanent position with clear progression pathways for motivated individuals.

Key Responsibilities

• Deliver high-quality customer service to Japanese-speaking customers via phone email and chat
• Handle inbound customer enquiries resolve issues efficiently and ensure first-contact resolution wherever possible
• Maintain accurate and detailed records of all customer interactions using internal CRM systems
• Collaborate with team members and support departments to resolve complex queries
• Meet individual and team performance targets in a positive and supportive work environment
• Escalate unresolved issues to the appropriate internal teams following defined procedures

What We Are Looking For

• Native or near-native Japanese language proficiency (C2 or mother tongue level) this is a strict requirement
• Good working knowledge of English (B2 level or above) for internal communication and training
• Strong interpersonal and communication skills with a genuine desire to help customers
• A positive attitude and willingness to learn full training is provided from day one
• Ability to work full-time on a rotating shift pattern (including some evenings and weekends)
• EU citizenship or a valid right to work in Greece
• No previous customer service experience required entry level and career changers are very welcome

What We Offer

• Competitive salary package aligned with the local market
• Full paid training programme no experience needed before you start
• Private health insurance
• Performance-based bonus scheme
• Fully remote or hybrid working model available
• Relocation support package (flight assistance first-month accommodation support) for candidates moving to Athens
• Remote onboarding and training start from home
• A truly multicultural and inclusive team environment with colleagues from across Europe
• Real career progression opportunities many team leaders and managers started in this exact role
• Ongoing learning and development support

Working Model

This role is based in Athens Greece with full remote working available for candidates located in Japan or Europe. Training is conducted remotely. A relocation assistance package is available for candidates wishing to move to Athens.

How to Apply

Apply directly through this listing. Our recruitment team reviews applications within 48 hours. Shortlisted candidates will be contacted for a short introductory call followed by a language verification and final interview all of which can be conducted entirely online.

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