Solution Consultant

At Hapi we help hotels adopt tomorrows technologies
We do that by making hospitality data actionable with our products and solutions:

• Hapi Integration Platform

• Hapi Transactional API Platform

• Hapi Data Platform

• Hapi Guest for Salesforce a suite of hospitality CRM solutions

• Custom Solutions & Consulting

With highly skilled team members in 14 countries Hapi is used today by over 7500 hotels in over 100 countries.

Hapi is hiring an Solution Engineer / Solution Consultant to work with our large enterprise customers and technical partner in all phases of a project from ideation through activation.

The Solution Engineer will work closely with our enterprise clients and technical partners both current and prospects to define their current state their desired future state and a phased approach to achieving their desired end state. This may or not include leveraging Hapis Platform Products and Services. The objective will always be to create the most valuable outcomes for our clients.

This person will create detailed data flow diagrams document use-case and requirements and work with the product management team to define epics and user stories.

This person will work very closely with clients to ensure solutions are created and implemented on time and on budget.

We are a global remote organization so the position may be located anywhere in the world but must have the ability to work on US time zones.

Responsibilities

• Work with clients to elicit business technical and non-functional requirements.

• Work with clients and colleagues to provide and maintain detailed solution design proposals.

• Define data requirements adapted to use cases and traffic patterns for all system destinations

• Work with 3rd Parties to analyze and document their connectivity & API capabilities In collaboration with the partner / integration team.

• Analyze and contribute to the Product Roadmap and identify features that matter to our clients.

• Work closely with internal development teams to define or refine Epics User Stories and Acceptance criteria.

• Work closely with clients and colleagues to implement monitor and constantly improve solutions.

• Work with technical providers during development and certification.

• Work with the program management team to help to ensure that clients are getting maximum value from Hapis products and services.

• Represent Hapi to our clients which will include the above items as well as ad-hoc consulting presentations reporting and meetings.

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties responsibilities and qualifications may be required and/or assigned as necessary.

Who you are:

• The Hospitality Expert: You have a solid background in hospitality tech. You know your way around a Property Management System (PMS) and understand the nuances of the guest journey.

• The Integration Specialist: Youre comfortable discussing REST APIs Webhooks JSON and middleware. You understand the challenges of legacy hotel systems and the beauty of modern cloud-based stacks.

• The Communicator: Your English is fluent and precise. You can explain a technical bottleneck to a Project Manager and a business requirement to a Senior Developer with equal ease.

• The Problem Solver: When a partner says its not working you dont just pass the ticket - you dig into the logs find the why and propose the how.

Qualifications

• Excellent oral and written communication skills in English with the ability to simplify complex architecture and technology terms for non-technical audiences.

• 5 Years of experience working in solution engineering or a similar role in the hospitality industry.

• Ability to apply business analysis techniques and processes.

• Project management and leadership skills are essential.

• Experience with Hotel Property Management Systems preferably including OPERA.

• Experience with AWS

• Experience in Hospitality-based CRM Solutions preferred.

Our shared values

• Do the Right Thing: trustworthy consistent do what you say you will do stand by your words admit your mistake.

• Ever Improving: continuous self-improvement be humble willingness to grow open mind care for details.

• Find A Better Way: never give up ingenuity curiosity think outside the box adaptable MacGyver tenacious get the job done sense of ownership diligence.

• Together We Win: here for you empathy customer focus collaborative teamwork Give and receive feedback ask for help listen actively care for others.