Service Operations Lead

Service Operations Lead

Build your best future with the Johnson Controls team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K medical dental and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

The Service Operations Lead is responsible for managing endtoend daily operations for multiple IT services processes and systems within a defined location subregion country or business function. This role ensures IT services are delivered at optimal performance levels oversees vendor relationships related to assigned services and maintains data integrity consistency and compliance across systems in scope.

What You Will Do

• Own the endtoend operational delivery of multiple IT services processes and systems within an assigned scope
• Ensure IT services meet defined performance availability and quality standards
• Monitor service outcomes and operational metrics to identify risks issues and improvement opportunities
• Serve as the primary operational point of contact for services within scope

How You Will Do It

• Coordinate and manage daily IT service operations ensuring stability and continuity
• Oversee and manage thirdparty vendors supporting assigned services including performance tracking and issue resolution
• Ensure data consistency accuracy and compliance for IT services and systems under responsibility
• Partner with internal IT business stakeholders and vendors to resolve incidents and operational challenges
• Support adherence to IT policies standards and governance requirements
• Drive operational discipline and continuous improvement across service delivery processes

Required Qualifications

• Bachelors degree (University degree) or equivalent combination of education and experience
• 8 years of relevant IT operations or service management experience
• Experience managing IT services processes and systems in a production environment
• Experience working with and managing IT service vendors or outsourced partners
• Strong understanding of operational controls data integrity and compliance
• Proven ability to manage multiple priorities in a complex operational environment

Preferred Qualifications

• Experience supporting IT operations within a global or multiregional organization
• Familiarity with IT service management frameworks (e.g. ITIL concepts)
• Experience operating within vendorsupported or transitioned service models
• Strong stakeholder communication and issueresolution skills

The role is open to the US (Boca Raton FL) or Canada

HIRING SALARY RANGE: $100000 - $140000 (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the

Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.