Service Desk Specialist (Part-Time)

Agency

Department

The Service Desk Specialist provides positive customer experiences and solutions while supporting the Texas A&M University Central Texas IT service desk. This position interacts with customers provides comprehensive support for user accounts provides basic IT support maintains various documentation for the IT Department escalates more complex problems and questions to Tier 2 and Tier 3 tech support routes customers to the appropriate department when needed follows up with customers and ensures all requests are handled to the customers satisfaction. This position reports to the IT Manager.

A Presidential Proclamation issued on September 19 2025 imposes a $100000 fee on all new H1B petitions filed after September 21 2025 and Texas A&M UniversityCentral Texas will not pay this fee. Additionally a moratorium issued by Governor Abbott on January 27 2026 restricts the filing of new H1B petitions unless approved by the Texas Workforce Commission. Accordingly if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. Applicants must be authorized to work for any U.S. employer.

Responsibilities:

• Assist with the onboarding of student/staff/faculty accounts and ensure their credentials work on various platforms (i.e. Warrior Web Canvas University email etc)

• Assist with locked accounts and password resets.

• Provide assistance to users for connecting to the eduroam wireless network configuring email on personal devices (i.e. phones tablets laptops etc) and showing them where to find additional support information on the website.

• Answer phone calls to the service desk provide account assistance and/or route to the correct department/person if needed.

• Answer basic hardware and software questions (i.e. How do I) and perform basic troubleshooting on both University and personally owned devices.

• Assist faculty/staff with submitting support tickets for items that require escalation to Tier 2 or Tier 3 support.

• Issue out IT Department equipment as needed.

• Issue ID cards for student/staff/faculty.

• Enter service desk information into local knowledgebase software.

• Keep IT departmentguides and handouts up to date.

• Keep the IT department knowledge base and support documentation up to date with relevant information.

• Other duties or projects as assigned

Education and Experience:

• High School Diploma or GED

• Two years of related experience in IT.

Preferred Experience:

• Two years of experience in the operation of computer equipment and software.

• One year of experience in customer service.

Knowledge Skills and Abilities:

• Excellent customer service and telephone skills.

• MS Windows MS Office and email proficiency

• Basic understanding of computers

• Preferred: Mac OSX proficiency experience with TAMUCT online services (i.e. Canvas WarriorWeb myCT O365 etc)

Registrations Certifications and Licenses:

Valid Drivers License

Other Requirements:

Extensive use of telephone and computer/keyboarding sitting for long periods of time

Work Location: This is not a remote position. The selected candidate will be required to work on campus.

To Apply

Please apply directly on our Texas A&M University-Central Texas Job Site. Please submit a cover letter a resume and the contact information of three professional references when applying for this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.