IT Support Specialist

Agency

Division

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About Us

DO YOUR CAREER JUSTICE! Each and every day North Carolinas courts help provide safety for our communities prosperity for our economy and protection for the rights liberties and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor denial or delay.

Description of Work

Knowledge Skills and Abilities/Management Preferences

Primary responsibilities include but are not limited to the following:

• Provide customer support across Western North Carolina counties in accordance with Service Level Agreements set forth by the NCAOCs IT department.
• Support personal computer systems by installing configuring and maintaining hardware and software for judicial staff.
• Understand computer systems to ensure that all components will integrate properly.
• Remain abreast of rapidly changing hardware and software technology.
• Provide support to local area networks by installing maintaining and troubleshooting hardware and software that includes file servers routers switches access points and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems then make necessary corrections or assist vendors in corrective actions.
• Facilitate moves and relocations of judicial facilities including courthouses and other office locations.
• Provide training for judicial staff on an as-needed basis.
• Test and recommend hardware and software configurations on an as-needed basis.
• Participate in large technology deployment projects that may include statewide software updates server upgrades and eCourts initiatives.

Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Up to 20% overnight travel to locations across the state is required using state-provided vehicles. A current and valid drivers license is required to fulfill many of the responsibilities of the position.

Applicant must live within the support area or be willing to relocate to be considered.

This position reports to the appropriate regional IT Support Supervisor. Normal work hours are 8:00 AM - 5:00 PM Monday - Friday. Some evening weekend and holiday hours are required for projects and priority service desk calls.

The position provides support for production information technology for judicial personnel in the following counties: Buncombe.

Knowledge Skills and Abilities / Competencies

Knowledge of: the design and implementation of Ethernet topology networks; Windows 10/11; MS Office Online and Local Installs; SCCM; BitLocker; Cisco AMP; Windows Server Current Versions; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270 SharePoint Designer and Adobe Professional; Cisco servers routers voice gateways and switches; and integration of all components.

Skills in: installing personal computers and peripherals (e.g. printers scanners cameras label printers signature pads card readers fax machines and audio-video equipment); using individual components; listening and communicating with customers to identify concerns analyzing needs and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.

Ability to: analyze needs select strategies and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents identify problems make necessary corrections and/or assist vendors with resolutions.

Supplemental and Contact Information:

INSTRUCTIONS:

Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications willnotbe accepted.

Before applying please read theOnline Employment Application Guidefor instructions on creating your profile and applying for specific postings.

It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Résumés are not accepted in lieu of fully completed applications.

*NOTE*Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your applicationbeforesubmitting it. Applications may not be altered after they have been submitted.

All NC Judicial Branch agencies are Equal Opportunity Employers.

The North Carolina Judicial Branch participates in E-Verify an internet-based system that compares information from an employees Form I-9 Employment Eligibility Verification to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Travis Davis

NC Administrative Office of the Courts
Human Resources Division

Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree in Computer Science Computer Information Systems Computer Engineering Math Engineering or other related technical degrees from an appropriately accredited institution and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.

Management prefers candidates with at least four (4) years of experience in an appropriate field of information technology.

Professional certification (i.e. MCP MCSE CompTIA A Network Security CCNA) recommended however no certifications are required for this level.

Attach cover letter and résumé.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

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