Program Manager Residency Program Full Time 8 Hour Days (Exempt) (Non-Union)

The Program Managers is responsible for the fulfillment of organizational programs by coordinating activities in order to execute quality and improvement programs. They will provide strategic guidance to teams and program stakeholders and will oversee the progress of program operations. They are responsible for management of the program giving detailed attention to strategy project delegation and program implementation. The position also assists in the deployment of support tools and ensures that they are effectively used on an operational basis. Manage communication program roll out and program facilitation as assigned.

The Program Manager of Graduate Medical Education (PM) is responsible for the ongoing management of the daily operations of Graduate Medical Education across Keck Hospital of USC and USC Norris Cancer Hospital and provides select supportive functions for USC Verdugo Hills Hospital. The PM functions as liaison between Keck/Norris Hospitals and LACUSC GME Office Keck Information Systems Provisioning and Keck School of Medicine Office of Student Affairs. The PM provides project management and implementation oversight for current and future trainees including residents and fellows in accredited training programs KSOM medical students visiting residents visiting medical students observers of patient care and visiting scholars. The PM manages the on-boarding process of the aforementioned constituents as well as day to day troubleshooting and support. The PM interfaces with a wide Health Science Campus constituency including volunteers students post graduate trainees faculty and employees. This position will actively assist the Office of Academic Affairs Administrator in managing programs according to respective deadlines and expectations.

Essential Duties:

• Administrative Accountabilities: Delegates and supervises the daily work of GME IT provisioning team member including systems administration of the resident timekeeping system (iRotations) provisioning of Cerner accounts and the resident portion of the ECHO medical staff database. Receives and validates monthly invoices received from LACUSC Medical Center and Keck School of Medicine for reimbursement of resident salary wages and benefits processes the invoices for payment and ensures that each residents profile is set up and maintained in iRotations Manages the budget to meet the fiscal goals for capital payroll and non-payroll expenses; performs financial and staffing analysis. Provide continual guidance post accreditation to continue financially sound sustainable programs. Ensures compliance with organization policies/procedures and regulatory agencies; effective utilization of personnel materials space and equipment; and effective customer service. Create recommends and implements internal policies and procedures. Interprets and applies company policies/procedures. Interfaces with the Medical Staff Office to coordinate processes for residents and fellows in accredited training programs. Establishes and maintains quality control activities which support Graduate Me ACGME requirements. Collaborates with Infection Prevention on distribution of hand hygiene compliance reports concerning residents. Act as Liaison with USC Media Relations to provide clearance for film crews in the clinical setting. Attends regularly scheduled monthly GMEC (Graduate Medical Education Committee) at LACUSC and Keck Medical Center Graduate Medical Education Operations Committee meetings.
• Report Analysis Accountabilities: Conduct needs assessment and gap analysis of GME programs; create action/remediation plans. Provide analysis and support for turning around struggling programs. Prepare presentations and reports to communicate results of projects.
• HR Accountabilities: Manages resident physician orientation including planning and organization of logistics development and distribution of educational materials and taking lead on the day of orientation. Oversees student workers and student volunteers. Oversees department staff management including recruitment performance evaluations and retention. Facilitates annual resident orientation and day to day flow of residents into the hospitals. Facilitates on-boarding of LIP students including PA CRNA Podiatry Dental. Facilitates screening of observers of patients care and visiting scholars. Facilitates screening and provisioning of research volunteers.
• Program Compliance: Interprets and applies ACGME hospital and other national accrediting agencies policies to sustain compliance. Regularly communicates with Resident Program Coordinators for each service regarding updated hospital requirements and information Ensures maintenance of Resident files in electronic databases; ECHO iVIP iRotations and Cerner. Acts as system administrator for University iVIP accounts for current and visiting trainees. Organizes and manages various resident and medical student support programs including ID badging meal card clearance parking computer access resident call rooms access to lab coats and OR clearances. Actively interfaces with KSOM LACUSC GME Keck IT and other campus stakeholders pertaining to residents Interfaces with a wide Health Science Campus constituency including volunteers students post graduate trainees faculty and employees. Relates to each such that each feels supported and that their work at the hospitals is facilitated in an efficient and timely manner. Facilitates cooperative and collaborative community and institutional relationships. Participates/ Lead in committees to establish program(s) standards and administrative program(s) plans and policies.
• Perform other duties as assigned.

Required Qualifications:

• Req Bachelors degree Degree in a related field

• May substitute with 8-10 years of experience in Graduate Medical Education in lieu of Bachelors Degree

• Req 2 years Experience working in GME in an acute hospital setting.
• Req Experience in the diplomatic approach to problem solving.

• Req Display leadership and sound organizational and analytical skills. and will Excellent verbal written communication and presentation skills.
• Req Excellent organizational skills analytical and demonstrated attention to detail.
• Req Service oriented and responsive to questions and requests. Ability to interact in a professional resourceful and courteous manner.
• Req Proficient knowledge and skills in computer Microsoft Office Suite and applicable software.
• Req Demonstrated ability to develop and implement processes and systems.
• Req Strong interpersonal skills. Actively cooperates and supports the work of others.
• Req Ability to complete work and meet established deadlines in an accurate and timely manner and to manage short and competing deadlines.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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Manager