Assistant Food and Beverage Manager

We are hiring for an Assistant Food and Beverage Manager

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work. Benefits for your lifestyle

• Part of Marriott International the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Service charge and tips
• Annual bonus

When you join the Sheraton family you become a member of its global community. Weve been a place to gatherand connect since 1937. At Sheraton associates create a sense of belonging in more than 400 communities around the world. We invite we welcome and we connect guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliverameaningful guest experience we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be The Worlds Gathering joining Sheraton Hotels & Resorts you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage culinary or related professional area.

OR

2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.

Provides excellent customer service to all employees.

Responds quickly and proactively to employees concerns.

Uses coaching skills throughout the property.

Demonstrates self confidence energy and enthusiasm.

Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

Provides excellent customer service.

Responds quickly and proactively to guests concerns.

Understands the brands service culture.

Sets service expectations for all guests internally and externally.

Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

Follows up to ensure complaints have been addressed to the guests satisfaction.

Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

Complies with all corporate accounting procedures.

Assists GM as needed with annual Quality audit.