ServiceNow Team Lead

About xAmplify

xAmplify Leading Australias Digital Evolution

At xAmplify our vision isBOLD To be the sovereign heartbeat of Australia and New Zealands digital future securing our nations data empowering our people and leading the world in responsible AI-driven transformation

Were shaping Australias future by combining intelligent automation with humancentred technology services to deliver real impact across enterprise and government organisations. We do this by partnering with some of the worlds most innovative technology providers to bring cuttingedge solutions into realworld environments helping them transform how they operate make decisions and deliver services.

As a member of the xAmplify team youll be at the forefront of innovationwhether youre building cutting-edge solutions collaborating with prominent leaders and stakeholders or driving meaningful impact through your work.

About The Role

This role is a hybrid leadership and delivery position within the ServiceNow practice focused on guiding and growing a team of consultants while remaining actively involved in client engagements. You will lead coach and mentor team members across varying experience levels fostering a positive psychologically safe and high-performing team culture aligned to organisational values.

Working closely with practice and delivery leadership you will support capability development workforce planning and performance management while ensuring consistency and quality across engagements. You will also play a key role in influencing stakeholders supporting team members through challenges and driving successful delivery outcomes.

Balancing people leadership with hands-on consulting responsibilities this role requires strong experience in the ServiceNow ecosystem alongside the ability to lead develop and inspire others.

What Youll Do

• Lead coach and mentor ServiceNow consultants across a range of experience levels
• Support capability development including upskilling career pathways and performance growth
• Foster a positive psychologically safe and collaborative team culture aligned to xAmplifys values
• Guide influence and support team members in navigating challenges and achieving success
• Collaborate with practice and delivery leadership to drive consistency quality and team alignment
• Maintain a balance of leadership duties and handson consulting work
• Support workforce planning expectations setting performance conversations and team wellbeing

What Were Looking For

• Demonstrated experience in the ServiceNow ecosystem as a consultant senior consultant or technical lead
• Proven experience mentoring coaching or leading others in a delivery or consulting environment
• Strong communication and stakeholder skills with the ability to influence confidently at all levels
• Experience fostering team culture supporting wellbeing and creating psychologically safe environments
• Experience with performance discussions setting expectations and giving constructive feedback
• Ability to balance leadership responsibilities with delivery workloads prioritising effectively

This Role Is For You If You

• Thrives in fast-paced environments
• Enjoys working with stakeholders
• Comfortable with change and ambiguity

Eligibility

xAmplify partners with a diverse client base including Federal Government Defense Enterprise State Government and Private Sector. As a result our eligibility criteria may vary depending on the projects you may undertake.

Our Federal Government and Defence Security Projectswill require:

• Australian Citizenship
• An active Baseline (or higher) security clearance or the ability to obtain one

Our Enterprise State Government and Private Sector Projectswill require:

• Full Australian working rights which can include an appropriate visa

If youre unsure on how your eligibility aligns feel free to connect with uswed love to connect and chat!

Location

Were flexible! If youre in Canberra Sydney Melbourne or Brisbane youll have the opportunity to connect with us in person in our offices but we also welcome candidates from locations across the Australian East Coast. Our team operates on a hybrid work model so you will have the ability to work from our office client sites (as required with your allocated projects) or from home.

Why Join xAmplify

We take our culture pretty seriously and were dedicated to creating an exceptional workplace for our team. When you join us youll find a workplace designed to:

• Let you play to your strengths and grow professionally
• A connected national team with regular engagement learning and collaboration opportunities
• Provide you with flexible working options including hybrid arrangements because we recognise the importance of putting you and your family first!
• Support your wellbeing through our own health and wellness programs and a 24/7 Employee Assistance Program.
• Provide access to exclusive benefits retail discounts and rewards through our partnership with Employment Hero and Wherefit.
• A culture built on diversity inclusion and community impact through the xAmplify Foundation
• Did we also mentioned weve been certified as a Great Place to Work for the past 3 years and were also recognised as one of 2026 Best Workplaces in Technology

Ready to Apply

Ready to play a key role in Australias digital evolution Apply now or reach out wed love to hear from you.

The future isnt just coming were creating it.

Equal Opportunity Statement

At xAmplify diversity fuels innovation. We welcome applications from all backgrounds identities and abilities and are committed to building an inclusive workplace for everyone.