Restaurant Supervisor Hilton Garden Inn

• Ability to perform assigned duties with attention to detail speed accuracy follow-through courtesy cooperativeness and work with a minimum of supervision.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to provide clear and pleasant telephone communication.
• Ability to provide legible communication.
• Ability to communicate in English with guests/visitors and hotel staff to their understanding.

• Ability to follow detailed instructions.
• Ability to use abstract mathematical calculations.
• Ability to focus on details and resolve numerical problems.
• Ability to input and access information into the P.O.S. System.
• Ability to prioritize organize and follow-up.
• Ability to perform job functions with minimal supervision.

• Ability to provide strong interpersonal leadership and a caring attitude toward employees.
• Ability to provide employee support in a rapidly changing environment.
• Ability to maintain concentration in a noisy environment with high pedestrian traffic
• Ability to maintain confidentiality of guest information and pertinent hotel data
• Ability to promote positive relations with guests and staff alike
• Ability to work cohesively with other departments and co-workers as part of a team
• Ability to successfully complete the TIPS Program within six weeks of hire

• Comply with comment card system. Discuss results with employees. Take corrective action when necessary.
• Assist in processing all new hire information.
• Direct the New Hire Task Sheet process for restaurant members.
• Adhere to and assist in appropriate training and certification programs for all restaurant team members.
• Assist in the coaching and counseling of restaurant employees on a consistent basis to ensure a healthy prompt communication flow.
• Assist with complying with the company standard for progressive discipline as necessary.
• Comply with all company policies in the area of personnel administration and human resources.
• Assist in conducting monthly meetings for the restaurant staff with a focus on guest service property priorities employee concerns safety/security issues etc.
• Assist in the development of restaurant staff employee schedules and labor projections. Achieve productivity goals.
• Attend weekly Food & Beverage staff meeting as required.
• Assist in the development and implementation of the promotional/sales plan for the restaurant to achieve the Departments financial goals.
• Assist in the implementation of all marketing programs. Participate in the development of these programs.
• Assist in the development implementation and utilization of appropriate franchise promotional programs.
• Assist in the implementation of the companys menu programs in the restaurant.
• Assist in the development of revenue projections based on historical research and future planning.
• Assist with the cross-training of selected staff members.
• Ensure tip report control.
• Ensure shift side work is completed.
• Check and stock wines during PM shift.
• Ensure maintenance of all restaurant and room service stock.
• Ensure the maintenance of company cleanliness standard.
• Computer Management:
  • Input menu files
  • Input personnel files
  • Re-boot computer when necessary
• Communication:
  • Update 86 items on board to Manager and to Chef.
  • Report call-outs and late arrivals to Manager.
  • Report special functions from Reservation Book to Manager. Assign designated servers as needed.
  • Report to Manager all voids promo checks or cash problems.
  • Using established reporting procedures communicate maintenance needs to Engineering Department.
• Assist as needed in all restaurant positions to provide maximum guest satisfaction.
• Active participation on Safety and Quality Teams.
• Management Responsibilities:
  • Sign voids or promo checks in absence of Manager.
  • Act as Food and Beverage Supervisor in the absence of other Food and Beverage Managers.
• Assist immediate Manager as directed.

Required Experience:

Manager