IT Controls Compliance and Monitoring Manager

Position Description:

Manulife is hiring a Manager Information Risk Management to lead Risk Control Self Assessments (RCSA) and risk governance across technology data and information/operational risk. Reporting to the Director IRM this first-line role oversees risk execution and control operations aligned to Manulifes risk appetite standards and regulatory expectations.

The manager will act as a trusted advisor to functional risk teams centers of excellence and senior technology/data leadersdriving effective control design monitoring issue remediation and clear risk reporting to enable informed decisions and strong governance.

Position Responsibilities:

• Perform internal control testing for RCSA Informational and Operational Risk and Resilience Oversight regulatory and audit activities
• Design and implement new controls; test design and operating effectiveness
• Coordinate research and responses for completeness data analytics compliance monitoring internal reviews regulatory requirements and external audits
• Analyze processes and controls using data analytics to identify gaps trends and remediation needs
• Recommend system enhancements and operational improvements to increase efficiency and strengthen risk governance
• Troubleshoot and resolve complex operational and control-related issues
• Drive continuous improvement of business processes and controls
• Act as an internal SME for escalations consulting and problem-solving
• Provide governance over issue resolution and corrective actions
• Ensure integrity of processing and workflows through cross-department collaboration
• Maintain and manage the departments procedures and documentation library ensuring accuracy and currency

Required Qualifications:

• 610 years of experience in Information Risk Technology Risk Cyber Risk GRC or Operational Risk.
• Experience performing independent L1B oversight or audit-style review activities.
• Strong understanding of technology data cloud infrastructure and operational resilience risks.
• Ability to evaluate complex risk scenarios.
• Experience with risk programs (RCSA thirdparty risk issues incidents BC/DR change risk).
• Familiarity with GRC platforms such as Archer ServiceNow or Fusion.
• Knowledge of regulatory frameworks and standards (ISO NIST COBIT CSA/CCM OSFI etc.).
• Exposure to Generative AI Agentic AI automation tools or continuous monitoring technologies.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.