VP, Global Head of Agentic AI Solutions

About the Role

The Global Head of Agentic AI Transformation will lead the enterprise-wide strategy development and implementation of agentic AI solutions and associated endtoend process re-engineering across AIGs businesses and functions globally. This executive will be accountable for partnering in transforming underwriting claims operations finance and corporate functions by combining advanced autonomous AI agents modern workflow design and rigorous processimprovement disciplines such as Lean and Six Sigma.

This role will report to the Global Chief Data Officer and will partner with executive leadership to define the companys agentic AI vision drive platform and architecture decisions design and scale enterprise-wide AIpowered operating models and ensure that all deployments deliver measurable improvements in productivity accuracy service levels and cost efficiency.

Responsibilities

Enterprise Strategy & AI Vision

• Define the multiyear strategy for agentic AI adoption including architecture platforms operating models and global rollout

• Drive the companys evolution in partnership with People Leaders toward an agentaugmented workforce combining AI autonomy with human oversight

• Establish enterpriselevel standards for agent behavior safety guardrails performance telemetry and lifecycle management

Process ReEngineering & Operational Excellence

• Partner with Operations Technology and Business Unit leaders to redesign processes to be automationready agentcompatible and datadriven

• Enable endtoend process redesign to unlock automation potential and remove structural inefficiencies across underwriting claims operations and all other applicable functions

• Establish measurable operational KPIs and drive continuous improvement programs.

Product Technology & Delivery Leadership

• Build and lead crossfunctional AI Companion/Agent development pods including product owners SWE data scientists process engineers and SMEs

• Deliver and scale flagship agentic AI solutions including Companion Agents for high complexity work Automation Agents for operations and back-office functions and other agents as determined based on learnings and value opportunities

• Ensure seamless integration with enterprise systems and alignment with targetstate business processes

Architecture Platform Decisioning & Governance

• Colead AI platform evaluations and selections across vendors such as Anthropic AWS Palantir and internal AI environments

• Direct the development of the services layer that enables agents to read/write into core systems safely and efficiently

• Partner with AI Governance to develop/enhance enterprise governance standards including AI lifecycle management postdeployment model monitoring risk and compliance controls transparent auditing and evaluation frameworks

Change Leadership & Enterprise Adoption

• Lead organizational change through education upskilling and partnership with HR on the futureofwork transition

• Develop and maintain an Agentic AI Inventory / System of Record to track use cases maturity adoption performance and ROI

Business Impact & Financial Accountability

• Drive quantifiable improvements in process throughput underwriting and claims accuracy customer servicing speed cost reduction and efficiency and workforce productivity

• Oversee benefit realization modeling investment governance and AI program financial performance.

Requirements

Experience

• 15 years of progressive leadership in AI analytics digital transformation intelligent automation or enterprise technology

• 10 years leading processimprovement Lean/Six Sigma operational excellence or largescale transformation in a complex global organization

• Insurance industry expertise is strongly preferred; deep familiarity with underwriting claims or policy administration is a plus

• Proven track record delivering AI or automation solutions at production scale

• Experience managing crossfunctional global teams and working with Clevel executives

Technical & Process Skills

• Deep knowledge of:

  • Agentic AI frameworks (tooluse planning orchestration RAGenhanced agents)

  • Enterprise AI architecture and services layers

  • LLM and multimodal model ecosystems

  • Document intelligence ingestion pipelines AutoExtractstyle classification/extraction and automation patterns

• Mastery ofprocess reengineering methodologies including Lean Six Sigma (Black Belt or Master Black Belt highly preferred) Kaizenroot causeanalysis andvalue streammapping

• Strong understanding of core insurance platforms (policy admin workflow claims underwriting billing) and data ecosystems

Leadership Competencies

• Strategic enterpriselevel thinker with exceptional communication and executive presence.

• Ability to influence global senior leaders and drive alignment across technology business and operations.

• Proven ability to build and scale highperforming multidisciplinary teams.

• Bias toward rapid execution pragmatic decisionmaking and iterative improvement.

Success Measures

• Scaled deployment of agentic AI across underwriting claims operations and corporate functions

• Measurable process improvements: reduced cycle time rework elimination accuracy improvements and productivity gains

• Creation of a sustainable governed and scalable Agentic Workforce Operating Model

• Achievement of targeted costreduction performance and servicequality goals

• Recognition of the company as an industry leader in applied agentic AI and operational transformation

Location & Mobility

• Position will be based in New York Atlanta or Charlotte

• Travel potential up to 50%

The base salary range for this position in NYC is $300000 -$380000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive addition were proud to offer a range of competitive benefits a summary of which can be viewed here: AIG Benefits Overview

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .