Aftersales Community Management Specialist

About the role

We are looking for a proactive Community Management Specialist to drive the growth and engagement of our UK user community through localized content campaigns and events. Working closely with cross-functional teams you will help strengthen user relationships enhance community experience and support ongoing engagement and retention initiatives across the UK market.

Work location: Uxbridge London

Main Tasks and responsibilities:

Community Growth & Engagement

• Develop and execute community growth strategies tailored to the UK market

• Drive user engagement through campaigns discussions and interactive content

• Identify and nurture key users (KOLs active contributors brand advocates)

Content Planning & Management

• Plan and publish high-quality localized content (posts topics campaigns)

• Moderate user-generated content to ensure quality and compliance

• Identify trending topics and align content with user interests

Campaign & Event Execution

• Plan and execute online and offline campaigns (e.g. test drive events meetups)

• Collaborate with marketing and after-sales teams to launch engagement initiatives

• Support offline activities such as vehicle showcases and community events

Data & Insights

• Monitor community performance metrics (engagement retention growth)

• Analyze user behavior and optimize content and operations strategies

• Provide regular reports and actionable insights

Skills Qualifications and Experience Required:

• Bachelors degree or above

• 3 years experience in community operations social media or content marketing

• Strong understanding of digital platforms and user behavior (e.g. Instagram TikTok Facebook)

• Passion for automotive industry (EV knowledge is a plus)

• Excellent English communication and copywriting skills

• Strong sense of ownership and execution

• Strong understanding of the UK market including local user behavior culture and digital trends

• Proven experience in localized community operations and user engagement strategies

We offer:

• Performance and experience based competitive remuneration

• 25 holidays public holidays

• Scottish Widow workplace pension

• Private healthcare

• Commute allowance

• Salary sacrifice car scheme

• Department & company wide teambuilding events.

• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy