Senior Catering Manager

Role Overview:

• We are seeking a Catering Manager at East Tennessee State University in Johnson City TN. East Tennessee Dining Services is the premier food service provider for East Tennessee State University in Johnson City Tennessee. Our team delivers exceptional culinary experiences across campus including residential dining retail outlets and full-service catering for university events and community functions. We are committed to excellence innovation and sustainability fostering a culture that values creativity collaboration and continuous improvement.

Tasks

Position Summary:

• Provides supervision for catering services at an account/unit to ensure client satisfaction and retention for the Company. Oversees a highly complex and high volume of catering sales and functions in excess of $1.5M in managed catering volume.
• Contributes to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth. Plans projects including defining objectives methods timetables and budget to support the clients strategic plan.**

Key Duties:**

• Oversight of resources recipes systems and use of catering programs to direct daily catering events including; food production inventory product deliveries invoices and procurement operations.
• Oversight of the sales process for catering and/or conference services. Works with client and customers to design events.
• Ensures employees have appropriate equipment supplies and resources to perform their job and meet goals cost controls and deadlines as assigned.
• Establishes and maintains a safe work environment including both food and physical safety in order to comply with all regulatory standards in various environments. Drives the Zero Harm mindset.
• Complies with budget requirements by controlling costs (i.e. labor inventory equipment materials) and making adjustments when necessary
• Supervises employees by delegating assigning and prioritizing activities and monitoring operating standards

What Youll Do:

• Oversight of resources recipes systems and use of catering programs to direct daily catering events including food production inventory product deliveries invoices and procurement operations.
• Oversight of the sales process for catering and/or conference services. Works with clients and customers to design events.
• Ensure employees have appropriate equipment supplies and resources to perform their jobs and meet goals cost controls and deadlines as assigned.
• Establish and maintain a safe work environment including both food and physical safety in order to comply with all regulatory standards in various environments. Drives the Zero Harm mindset.
• Comply with budget requirements by controlling costs (i.e. labor inventory equipment materials) and making adjustments when necessary.
• Supervise employees by delegating assigning and prioritizing activities and monitoring operating standards.

Requirements

What You Bring:

• Previous experience facilitating communication between sales culinary and front-of-house teams to ensure timely and accurate fulfillment of all orders including last-minute needs efficiently and collaboratively.
• Ability to adhere to timekeeping and labor cost control procedures by maintaining staff payroll and schedule in Kronos.
• Attention to detail and ability to review all catering event orders and weekly catering sheets to ensure accuracy.
• Positive practical solutions to client queries while adhering to our catering policies and procedures and offering solutions to staff.

Minimum Qualifications & Requirements:

• Minimum Education Requirement - Bachelors Degree or equivalent experience
• Minimum Management Experience - 3 years
• Minimum Functional Experience - 3 years of experience in catering food production or food service management or a related field