Apptad Senior Program Manager

Role- Senior Program Manager

Location: Atlanta GA Onsite

Role Summary

We are seeking a Senior Program / Project Manager to lead enterprise scale observability/APM tool migration programs-e.g. migrating from legacy monitoring/APM platforms to Dynatrace (or similar) including agent rollout dashboard standardization alert rationalization synthetic monitoring RUM log/trace onboarding and ITSM / event management integrations.

Key Responsibilities

Program & Delivery Leadership

• Own end to end program delivery: scope plan milestones budget RAID governance status reporting and executive stakeholder management.
• Drive cross functional execution across application teams infrastructure/platform teams SRE/NOC security/compliance and vendors.
• Build and manage integrated cutover plans dependencies and hyper care model; ensure controlled transition and operational readiness.

Observability Migration / Transformation Scope

• Lead migration from existing monitoring/APM tooling to target platform (Dynatrace or similar) including migration from classic synthetic capabilities to modern synthetic monitoring where applicable.
• Define onboarding approach and prioritization using an APM onboarding methodology based on application criticality/priority and technology compatibility.
• Drive delivery of observability capabilities:
  • Dashboards and reporting for onboarded applications and services.
  • Alerting/anomaly detection implementation and tuning (reduce noise improve signal).
  • Synthetic monitoring rollout (core remote components multi location tests SLA/SLO aligned monitoring).
  • Enable required integrations (e.g. virtualization/cloud/event management platforms such as VMware MoogSoft Azure integrations where required).

Stakeholder Vendor & Change Management

• Act as primary interface for business and technology stakeholders; align migration outcomes to reliability and service objectives.
• Manage vendor engagement and support models (licensing coordination rollout schedule technical blockers escalation paths).
• Ensure operational enablement: training runbooks support handover and adoption metrics.

Quality Risk Compliance

• Establish program controls: change governance security approvals documentation standards audit readiness.
• Own risk management and mitigation plans; ensure minimal downtime/impact during rollout and cutovers.

Must Have Experience / Skills

• 10 years in Program/Project Management delivering infrastructure platform or tooling transformation/migration programs.
• Proven experience leading monitoring/observability/APM tool migration projects (Dynatrace preferred; AppDynamics/New Relic/Datadog/Splunk Observability acceptable).
• Strong understanding of observability domains: APM metrics logs traces synthetics RUM alerting and dashboarding.
• Experience managing complex multi team deliveries with structured governance (SteerCo updates weekly RAID reviews dependency management).
• Excellent stakeholder management and communication-able to influence engineering teams and present crisply to leadership.

Good to Have (Preferred)

• Hands on familiarity with Dynatrace capabilities such as:
  • Synthetic monitoring patterns (multi location click paths) and enterprise onboarding approach.
  • Experience delivering dashboards/SLAs and scaling onboarding across many applications.

• ITIL / Service Management understanding and experience integrating monitoring with ITSM/event management.
• Cloud migration/ops exposure (Azure/AWS/GCP) and hybrid infrastructure environments.