Digital Content Operations Support Coordinator

PURPOSE:
The Digital Content Operations Support Coordinator will support the day-to-day management and execution of website content across Clients property websites. This role is part of a collaborative team of digital content specialists and plays a key role in ensuring content accuracy brand guidelines and strong SEO performance.
This individual will manage website content workflows respond to incoming requests through a centralized ticketing system and contribute to content optimization efforts. The role includes a balance of guided tasks and independent work within the content management system. The Digital Content Operations Support Coordinator will report to the Manager Digital Content.

Position Responsibilities:
Collaborate with internal teams to ensure timely and accurate content delivery
Troubleshoot and respond to content-related questions and requests
Oversight of day-to-day website content workflows and handling questions/requests through the central ticketing system
Supporting promotion placements on Web platforms
Ensuring adherence to brand standards for all requests and projects.
Creating strong content while maintaining SEO best practices.
Demonstrate a commitment to Client core values.

Experiences and Qualifications:
1 2 years of experience in a digital content management role required
2 4 years of experience preferred
Experience with customer service or related role is preferred

Other Skills:
Experience with Adobe Experience Manager or other CMS (Content Management Systems)
Ability and desire to learn new systems and technologies
Familiarity with Project Management tools
Microsoft Office
Strong written and spoken communication skills
Strong attention to detail
Interest in digital systems and content management best practices
Ability to manage multiple priorities and meet operational metrics for content requests
Strong organizational and time management skills
Ability to work both independently and within a team environment

EDUCATION:
Bachelors degree or equivalent in communications advertising marketing or other related fields.