Technical Support Lead
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
We are scientists doctors techies and humanity lovers with the mission of pioneering real time precision neurology to cure brain-related disorders. INBRAIN harnesses the extraordinary material properties of Graphene the worlds thinnest and nobel-prize winning material to build high resolution neural systems.Our mission is to decode and modulate neural networks to restore peoples lives.
As a Technical Support Leadyou will be providing advanced operational support for the companys IT systems and infrastructure focusing on the resolution of complex technical issues affecting users and systems (Level 2). We are seeking for a hands-on technical experience and people management experience as currently you will be leading 1 person.
You will be at the forefront of bringing advanced healthcare solutions to market making a tangible difference in peoples lives worldwide.
Your profile
Main Responsibilities:
- Resolve complex technical issues affecting users and systems.
- Provide advanced hands-on operational support to ensure the stability and continuity of IT services.
- Execute infrastructure-related tasks and corrective actions following defined architectural guidelines.
- Act as the internal technical point of contact to coordinate escalate and validate operational activities with external IT service providers.
- Support day-to-day IT operations by troubleshooting system and service issues across different technical layers.
- Ensure incidents are properly analysed resolved and documented to improve future operational efficiency.
- Contribute to maintaining a stable and secure IT environment.
- Formulate objectives and set goals for all the members of the IT team monitoring and following up of performance and motivation.
- Arrange and structure resources and tasks within the team to ensure implementation of plans.
- Provide direction technical support where needed motivation and guidance towards achieving team goals.
- Collaboratively recruits and trains employees to ensure that the organization has the right talent to achieve its goals. This also involves creating an environment that promotes employee growth and development.
Qualifications and Soft skills:
- Bachelors degree in Computer Science Information Technology or a related technical field.
- Proven experience in anIT systems administration and infrastructure operations role (Level 2).
- 2 years of experience managing IT teams (will be leading 1 person currently) and supporting people with IT Support IT Help Desk roles or similar.
- Solid background in operating and supporting enterprise IT systems.
- Experience with Microsoft environment.
- Experience working in environments with external IT service providers or technical partners.
- Fluent English and Spanish (spoken and written).
- Clear and structured communication.
- Pragmatic and solution-oriented mindset.
- Ability to work effectively with external providers maintaining a professional and assertive relationship.
- Good prioritization skills to manage incidents operational tasks and coordination activities.
- Collaborative attitude able to support internal team
Nice to have:
- Experience in regulated or security-sensitive environments (e.g. medical biotech deep-tech).
- Familiarity with basic Zero Trust principles MFA and access control models.
- Experience with monitoring backup and recovery solutions.
- Exposure to infrastructure changes or office relocations supporting transitions into stable operations.
Why us
We are looking for someone who Is ready to proactively bring new ideas to the team push boundaries and constantly look for innovation. At INBRAIN we believe in shared success and diverse ways of thinking here youll learn grow and advance in an innovative culture.
WHAT CAN WE OFFER TO YOU
- Acollaborative environment where innovative ideas flourish and teamwork drives us forward. At INBRAIN we believe the power of collective intelligence is unique. You will be part of a team that thrives on open communication knowledge sharing and mutual respect.
- Meaningful Work Impact:Our projects are not only exciting and challenging but also have a positive impact on the industry and society as a whole. Youll be part of a team that strives to create meaningful change.
- Cutting-Edge Technology Exposure:Joining us means immersing yourself in the latest technologies and innovative solutions. Youll have access to state-of-the-art tools and resources fostering continuous learning and keeping your skills relevant in a rapidly evolving industry.
- Competitive salary (according to your experience/skills)
- Payflow & Flexflow
- Private Health Insurance
- Training bonus for professional development and access to Udemy platform
- 23 vacation days per year
- Christmas week off
- On-site working modality (1 day remote work)
Applications must be submitted in English
At INBRAIN were not just offering a job were inviting you to be part of a transformative journey Are you ready to transform lives Join us!
#diverseandinclusive
We believe that a diverse and well-balanced workforce drives innovation. At INBRAIN we foster the inclusion of all people regardless of culture age gender sexual orientation identity and diverse abilities or any other status.
About us
At Inbrain Neuroelectronics we built our company around a simple belief: great science needs great people.
Our mission is to transform the treatment of neurological disorders through neuroelectronic therapies that are safer smarter and more humancentered. We work at the intersection of neuroscience engineering and advanced materials but what truly drives us is the impact our work can have on patients lives.
Our culture is grounded in Integrity Firstwe hold ourselves to the highest ethical standards because the people we serve deserve nothing less. We are Human Powered valuing empathy collaboration and the diverse perspectives that make our ideas stronger. We encourage everyone to think likeGame Changers challenging assumptions and pushing boundaries to unlock breakthroughs that once felt out of reach.
We act with Conscious Impact aware that every decisionfrom research to clinical translationshapes real futures. And we embrace aGrowth Mindsetcreating an environment where learning is continuous curiosity is celebrated and people are supported to stretch beyond their comfort zones.
At Inbrain youll join a team united by purpose and energized by possibility. If youre looking for a place where your talent can contribute to meaningful changeand where you can grow while helping others thriveyoull feel at home here.
Our mission is to transform the treatment of neurological disorders through neuroelectronic therapies that are safer smarter and more humancentered. We work at the intersection of neuroscience engineering and advanced materials but what truly drives us is the impact our work can have on patients lives.
Our culture is grounded in Integrity Firstwe hold ourselves to the highest ethical standards because the people we serve deserve nothing less. We are Human Powered valuing empathy collaboration and the diverse perspectives that make our ideas stronger. We encourage everyone to think likeGame Changers challenging assumptions and pushing boundaries to unlock breakthroughs that once felt out of reach.
We act with Conscious Impact aware that every decisionfrom research to clinical translationshapes real futures. And we embrace aGrowth Mindsetcreating an environment where learning is continuous curiosity is celebrated and people are supported to stretch beyond their comfort zones.
At Inbrain youll join a team united by purpose and energized by possibility. If youre looking for a place where your talent can contribute to meaningful changeand where you can grow while helping others thriveyoull feel at home here.
About Company
At Inbrain Neuroelectronics, we built our company around a simple belief: great science needs great people. Our mission is to transform the treatment of neurological disorders through neuroelectronic therapies that are safer, smarter, and more human‑centered. We work at the intersecti ... View more
