Microsoft Dynamics 365 Technical Lead (CE Power Platform)

SGS is accelerating the digital transformation of its core operational platforms.
We are hiring a Microsoft Dynamics 365 Technical Lead to take ownership of technical delivery and solution architecture across Dynamics 365 Customer Engagement (CE) with a strong focus on Customer Service Field Service and the Power Platform.

This role is hands-on and delivery-oriented combining deep technical leadership with accountability for quality scalability and production readiness in enterprise environments.

Key responsibilities

• Lead the technical design and implementation of Dynamics 365 CE solutions (Customer Service / Field Service).
• Working with the Solution Architect act as technical authority during delivery owning architecture decisions and best practices.
• Design and govern Dataverse data models security roles integrations and performance considerations.
• Guide and review the work of developers and technical consultants (design reviews code reviews solution reviews).
• Define and enforce ALM and DevOps practices (Git CI/CD pipelines environment strategy release governance).
• Design and deliver Power Platform solutions (Power Apps and Power Automate) aligned with enterprise standards.
• Support go-live readiness hypercare and production stability including troubleshooting and root-cause analysis.
• Collaborate with business stakeholders product owners vendors and internal IT teams on estimates PoCs and solution assessments.

Qualifications :

• Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE).
• Solid experience with Power Platform and Dataverse in enterprise environments.
• Technical extensibility experience (plugins custom APIs JavaScript/TypeScript; C#/.NET preferred).
• Experience defining and operating ALM / DevOps processes and release management.
• Proven ability to lead technical workstreams and take ownership of delivery outcomes.
• Comfortable operating in complex multi-stakeholder environments.
• Professional level of English required (Spanish is a plus).

Nice to have

• Experience with Dynamics 365 Field Service.
• Exposure to Customer Service Workspace / Omnichannel.
• Vendor collaboration experience (PoCs RFP/RFQ technical inputs).
• Experience in global or multi-country delivery environments.

Additional Information :

Why SGS

• Join a globally recognized and stable company a leader in the Testing Inspection and Certification (TIC) industry.
• Enjoy a flexible schedule and hybrid work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now:
At SGS we are committed to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfill your potential. Apply now to join our motivated and dynamic team!

Remote Work :

No

Employment Type :

Full-time