IT Coordinator

The IT Coordinator Depot Maintenance position is an entry-level position responsible forassistingin the repairs of POS computer systems hardware and computer peripherals deployed to Sherwin-Williams repairs can involvecleaning ofcases and components using solvent to board level IT Coordinator documentsmaintains upgrades or replaces hardware and software incumbent also provides advance replacement equipment for failures in the incumbent will perform a variety of basic operational tests on main POS devices and analysis tasks.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.

This position is not hybrid/remote and will report to our Cleveland OH Global HQ

Responsibilities:

Receive unpack inspect clean and prepare equipment materials andsupplies;report damages discrepancies and defects.

Assemble stage and prepare goods and equipment for shipment; update packing slips and shipment documentation based on purchase order numbers.

Enter andmaintainaccurateshipment asset and inventory data (including serial numbers model numbers service/symptom codes and shipping details) in databases spreadsheets and tracking systems.

Perform basic operational testing on POS devices and peripheral hardware; document and report discovered issues.

Track equipment repairs and lifecycle activity by serial number including retirementand returns.

Initiate and coordinate equipment returns with store personnel and vendors including preparation of domestic and international shipping documentation.

Deliver and retrieve equipment for departments outside of the Depot ensuring proper paperwork and documentation.

Monitor supply equipment and inventory levels; report low inventories and provideaccuratemonthly inventory counts and status reports.

Assist with departmental inventory activities andmaintainaccuratetimelyinventory totals.

Review update andmaintainHelp Desk and Depot-related reports including daily support lists releases escalations and routed equipment requests.

Maintain clean organized and safe work areas.

Cross-trainwith other technicians to support operational continuity and learn all assigned job functions.

Perform assigned duties under direct supervision.

Qualifications:

Required:

• High School diploma

• Knowledge &Experience:

• 0-1 years ITexperience

• Basic understanding of a POS system

• Basic understanding of Computer repairs

• Exposure to Windows and Linux operating systems

• Experience with Microsoft Office products including MSWord Excel Visio PowerPoint and/or Access

• Experiencewith FedEx ship manager

• Ability to regularly lift and/or move objects 10-70lbs occasionally lift and/or move objects that weigh more than 90 lbs.

Preferred:

• Current enrollment in college program comparable business experience considered