Technical Writer Healthcare EHREMR

Do you want a job with a purpose

And do you want to make healthcare safer better and more reliable

Join our Team!

Join us as a Technical Writer EHR at Dedalus one of the worlds leading healthcare technology companies within our ANZ Product Business Unit in Australia to focus on the Dedalus Electronic Health Record (EHR) with ORBIS EMR at its core in this role you will do the best work of your career and make a profound impact in providing better care for a healthier planet.

What youll achieve

As a Technical Writer EHR you will create clear structured and high-quality documentation that enables internal and client teams across all phases of delivery and all aspects of the product to effectively understand develop and operate within the Dedalus EHR lifecycle. Working with this highly skilled team you will be making a great impact throughout the healthcare sector.

Success in this role requires strong technical writing capability stakeholder engagement skills and the ability to manage documentation through structured development and approval workflows in a complex delivery environment.

You will

• Collaborate with product clinical technical and implementation stakeholders to gather information and define documentation requirements
• Facilitate alignment and agreement on content ensuring accuracy completeness and consistency across contributors
• Develop and maintain a structured documentation library covering product implementation and operational processes across the EHR lifecycle
• Produce high-quality artefacts including user guides configuration guides SOPs process documentation knowledge base articles and release documentation
• Translate complex system functionality workflows and technical configurations into clear concise and user-friendly content
• Align documentation with system configuration release cycles and project delivery timelines
• Maintain version control and ensure documentation is current traceable and aligned with system changes
• Structure and organise content within knowledge management platforms (e.g. Confluence) ensuring usability and accessibility
• Support implementation and support teams with clear practical documentation including troubleshooting guides and FAQs
• Enable reuse and modularisation of content to support scalability across multiple implementations
• Contribute to continuous improvement of documentation practices incorporating feedback and lessons learned

Essential Requirements

• Bachelors degree in Technical Writing Communications Health Informatics IT or a related field (or equivalent practical experience)
• Experience using documentation and collaboration tools such as Confluence SharePoint and Jira
• Strong proficiency in Microsoft Office and documentation authoring tools
• 35 years experience in technical writing preferably within healthcare EHR/EMR or enterprise software environments
• Demonstrated experience developing documentation across product project and operational domains
• Strong experience working in collaborative environments engaging multiple stakeholders to gather validate and approve content
• Proven ability to manage documentation through structured review and approval processes
• Strong ability to translate technical and functional concepts into clear structured and user-friendly documentation
• Familiarity with software development and implementation lifecycles (e.g. Agile release management deployment processes)

Desirable Requirements

• Experience with EMR/EHR systems particularly ORBIS or similar clinical information systems
• Formal training or certification in technical writing documentation or information design (desirable but not mandatory)

• Understanding of clinical workflows and healthcare operations (e.g. inpatient outpatient perioperative settings)
• Experience supporting large-scale system implementations or digital transformation programs
• Familiarity with IT service management (ITSM) and knowledge base design for support teams
• Experience developing technical integration or API documentation
• Understanding of governance approval and quality assurance processes for documentation

We are Dedalus come join us

Dedalus is committed to providing an engaging rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Groups activities and the ultimate beneficiary. For this reason we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 11th June 2026

Our Diversity & Inclusion Commitment sets out Dedalus approach to ensuring respect inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and on this journey we must remain authentic and realistic but also ambitious. We welcome applications from Aboriginal and Torres Strait Islander communities.

Our diversity & inclusion commitment Dedalus Global

Life Flows Through Our Software

#LI-SB1