Senior Manager Data & AI Governance

As we expand our use of data and artificial intelligence were committed to doing it safely ethically and thoughtfully always with fairness at the centre.

In this newly created position The Senior Manager - Data & AI Governance will lead AFCAs approach to responsible data and AI adoption. This role owns the endtoend Data & AI governance lifecycle from frameworks and policy design through to evaluation assurance and ongoing oversight ensuring data and AI initiatives deliver value while managing risk.

Reporting to the Head of Data & Analytics youll partner closely with leaders across the organisation to embed strong governance practices that support innovation while protecting our people customers and community.

What youll do

• Own and maintain AFCAs Data and AI governance frameworks aligned to regulatory developments Australias AI Ethics Principles and organisational needs
• Lead data quality standards and practices ensuring data is fit for purpose for operational use and AI applications
• Support the evaluation and assessment of AI tools including testing for accuracy bias reliability and fitness for purpose
• Integrate data and AI governance with privacy information management and information security frameworks from approval through to implementation
• Drive crossfunctional governance forums coordinating assessments and preparing clear recommendations for decisionmaking bodies
• Maintain enterprise inventories of approved data and AI tools and key data assets leading periodic suitability and compliance reviews
• Monitor external developments in AI regulation ethics and assurance advising leaders on implications and required actions
• Lead coach and develop the Manager Data Governance and Information Management and their team ensuring alignment across governance activities

Qualifications :

To be successful in this role you will need:

• Extensive experience in governance risk compliance or technology roles with a focus on AI governance data governance or AI assurance.
• Demonstrated experience designing and implementing governance frameworks for AI or emerging technology in a regulated or compliance-sensitive environment.
• Experience leading or participating in cross-functional working groups or governance committees.
• Experience in financial services digitalfirst organisations or highly regulated environments highly regarded.
• Strong handson delivery leadership with the ability to move between strategic oversight and execution.
• Excellent stakeholder management skills with the ability to influence senior leaders and complex stakeholder groups.
• Strong commercial risk and dependency management capability.
• Clear communicator able to simplify complexity and build trust across business and technology domains.
• Growth mindset with a practical outcomefocused approach.
• Resilient adaptable and calm in highchange environments.

Additional Information :

• Silver AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time