Box Office Manager | Full Time | Bismarck Event Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

TheBox Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing equipment materials and supplies; and direct and monitor expenditures. The Box Office Manager is responsible for the selection training motivation and evaluation of all Box Office personnel and the management of all aspects of customer service related to internal and external customers.

Oak View Group is proud to provide venue management and food & beverage operations for the Bismarck Event Center the premier entertainment and convention destination in the heart of downtown Bismarck. As a trusted leader in live experience and hospitality management Oak View Group is committed to delivering exceptional guest experiences world-class service and memorable events for the community and visitors alike. The Bismarck Event Center hosts a wide variety of events each year including concerts sporting events trade shows conventions banquets and community gatherings. Featuring multiple event spaces flexible meeting rooms and a central downtown location the venue serves as a hub for entertainment business and civic engagement across the region.

• Build all events in the ticketing system including seating manifests price tables hold/kills discounts pre-sales etc.
• Oversee all financial reconciliation in regard to daily reports monthly reports and event settlement.
• Manage all information being sent and posted through the ticketing system.
• Act as systems administrator for the ticketing system and liaison between staff promoters presenters and the facility.
• Responsible for system upgrades occasional testing of new software and routine maintenance and troubleshooting.
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
• Update and relay all box-office-related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Responsible for season ticket renewal mailings processing of season ticket monies and printing/mailing of season tickets.
• Responsible for all season ticket holder customer service-related upgrades priority point systems etc.
• Responsible for the collection of all ticket monies tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies).
• Work with sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee Will Call for all ticketed events ensuring compliance with all relevant ticket laws.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events including pre-sales walk-ups promotions discounts etc.
• Process donor seat selection and retention.
• Manage all aspects of customer service as it relates to both internal and external customers enforcing Oak View Groups principles and corporate initiatives.
• Direct the creation and control of the fiscal budget for the Box Office department.
• Develop and implement comprehensive ticket sales programs.
• Plan direct evaluate and provide leadership to Box Office personnel.
• Establish and maintain effective working relationships with internal/external customers.
• Analyze challenges identify alternative solutions project consequences of proposed actions and implement recommendations in support of organizational objectives
• Comprehend and make inferences from written sales materials.
• Exercise confidentiality and integrity upon handling customer personal/financial information.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Groups principles.

• Bachelors Degree from an accredited college or university with major coursework in business management sports management business administration or other related fields.
• Minimum of 3-5 years of increasingly responsible box office/ticketing experience preferably with a sports facility convention center performing arts facility or other multi-purpose public assembly facility.
• Knowledge of operational characteristics services and activities of stadium arena public assembly facility or convention center sales programs.
• Knowledge of federal state and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing spreadsheets databases presentations graphic design PowerPoint and Internet software.
• Familiarity with Ticketmaster ticketing software.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Able to communicate clearly and concisely both orally and in writing.
• Make basic arithmetic calculations (addition subtraction multiplication and division) either manually or through the use of a calculator.
• Work a flexible schedule including early mornings days evenings overnights weekends holidays extended (long) workdays and extended number of days.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.