Customer Experience Specialist
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Job Location:
La Palma, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Manage all inbound customer communications across phone email and digital channels with accuracy care and brand-appropriate tone
Process orders returns credits and account inquiries efficiently and with full ownership of resolution
Develop and maintain expert-level knowledge of BRG Skins product portfolio including the science behind each formulation to guide customers toward the right regimen
Support partners and accounts with order management sampling marketing materials and general account needs
Collaborate with sales and marketing on growth opportunities new account onboarding and promotional initiatives
Identify and surface recurring customer feedback or operational patterns that could inform product marketing or logistics decisions
Maintain accurate documentation order records and reporting on a timely basis
Represent BRG Skin with professionalism discretion and integrity in every interaction
Qualifications :
Qualifications
3 years of customer service experience in luxury skincare prestige beauty or an adjacent field where brand and service standards are held to a high level
Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications
Familiarity with skincare ingredients routines or the aesthetic wellness space is a meaningful advantage
Experience with CRM platforms and order management systems required
Highly organized with the ability to manage competing priorities without sacrificing quality
On-site position
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
