Virtual Welcome Ware AgentReceptionist

Were looking for a warm people-focused Virtual Welcome Ware Agent who loves helping others and creating great first this role youll be the welcoming voice and guiding hand for patients starting their physical therapy journey. Even though this is a remote position your impact will be felt in every clinic and with every patient you support.

If you enjoy meaningful conversations staying organized solving problems and making people feel cared for this role was designed for you

• Be the friendly first point of contact for new and returning patients
• Answer calls and messages with professionalism empathy and positivity
• Help patients schedule and prepare for their visits
• Guide patients through onboarding steps and required paperwork
• Collect and update demographic and insurance information
• Support eligibility and benefits verification processes as assigned
• Communicate clearly about appointments referrals and next steps
• Coordinate with clinic teams to ensure a smooth patient experience
• Document interactions accurately in our systems
• Protect patient privacy and maintain HIPAA compliance at all times
• Step in to help solve patient concerns and route urgent needs appropriately

Qualifications :

• You genuinely enjoy helping people and making them feel heard
• You communicate clearly and kindly on the phone and in writing
• Youre organized and detail-oriented
• Youre comfortable using scheduling and computer systems
• You can manage multiple tasks while staying calm and professional
• You take pride in delivering excellent service every time

Additional Information :

The anticipated base pay range for this position is $17.00-$20.00. Pay is based on various factors including relevant experience knowledge skills other job-related qualifications and geography. Additionally this position is eligible for discretionary incentive compensation. The Companys incentive compensation plan is subject to change. Medical dental vision 401(k) paid time off and other benefits are also available subject to the terms of the Companys plan.

What youll get:

• Competitive hourly rate
• 401k
• Multiple opportunities for professional development specialization and leadership
• Family-friendly work environment
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

Remote Work :

Yes

Employment Type :

Full-time