Head of Claims Recovery & Support Services

At TAL the Head of Recovery Support plays a pivotal role in shaping a marketleading recovery approach that genuinely improves the lives of customers when they need it most. By bringing together innovation insight and collaboration this role helps strengthen how we support people to recover return to health and regain independence. Leading with purpose it contributes to TALs mission of being there for Australians through lifes challengesdelivering meaningful outcomes for customers partners and communities while redefining what great recovery support can look like.

In this role you will:

• Lead and execute a marketleading Recovery strategy that elevates TALs Health for Life proposition and customer impact
• Orchestrate strategic partnerships to deliver innovative outcomedriven recovery solutions at scale
• Harness dataled insights to continuously enhance customer outcomes and shape enterprise decisionmaking
• Establish robust performance frameworks to maximise program effectiveness ROI and partner accountability
• Position TAL as an industry leader through thought leadership external engagement and innovation in recovery support
• Drive enterprise integration of recovery services within claims to enable seamless highquality customer experiences

Qualifications :

• Experience leading enterprise-level strategic programs including digital initiatives to deliver scalable and future-ready solutions
• Strong knowledge of Life Insurance and claims or transferable expertise from health or rehabilitation sectors
• Confident people leader who builds highperforming purposedriven teams
• Partner collaboratively to build trusted relationships and deliver integrated endtoend solutions
• Communicate with impact using insights and thought leadership to build credibility internally and externally
• Demonstrate commercial and strategic thinking balancing innovation with accountability to deliver meaningful results

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time