Customer Success Manager DACH
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
As part of deskbird a fast-growing workplace tech company backed by a$23M Series Band trusted by leading global brands youll join a passionate high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development.
This is a hybrid role based out of ourMunich or Berlin hub.We are seeking a proactive Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution.
In this role youll takefull ownership of key accounts empower customers to become true product champions and proactively work on expansion opportunities in your customer portfolio.
This is a hybrid role based out of ourMunich or Berlin hub.We are seeking a proactive Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution.
In this role youll takefull ownership of key accounts empower customers to become true product champions and proactively work on expansion opportunities in your customer portfolio.
In this role you will
- Develop and nurture strong relationships with customers and internal teams fostering trust and long-term collaboration.
- Identify and close growth and upsell opportunities within existing accounts.
- Own the commercial lifecycle of the account including managing renewals negotiating contracts and hitting specific net-retention and expansion targets. This includes the proactive identification and closing growth and upsell opportunities within existing accounts.
- Map out customer organizations to identify key decision-makers and influencers moving from single-threaded to multi-threaded relationships.
- Proactively monitor account health metrics to identify at-risk customers and implement save strategies to prevent churn.
- Ensure customer success by helping them fully leverage the potential of deskbirds solutions.
- Lead and manage customer projects from planning through execution to ongoing support.
- Organise and facilitate customer meetings project kickoffs and training sessions.
- Serve as the key point of communication between internal departments and customers contributing to product improvement.
- Customise and optimise customer systems to fit their specific needs.
What you need to be successful
- 3 years of experience in Customer Success within a B2B environment ideally in SaaS.
- Proven ability to build trusted client relationships and deliver measurable business impact.
- Strong commercial mindset with experience identifying and closing upsell and cross-sell opportunities.
- Skilled at managing and prioritising a large customer portfolio in a fast-paced environment.
- Customer-centric approach with a reputation for empathy proactivity and excellent service delivery.
- Analytical and solution-oriented with the ability to navigate challenges and drive positive outcomes.
- Excellent communication and stakeholder management skills with the ability to collaborate effectively across teams and seniority levels.
- Native-level Germanand fluent English language skills.
Whats in it for you
- Unlimited annual leave: Plenty of time off to recharge.
- Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe(check out the video from our last summit).
- Team Bursts: Opportunities to collaborate with your team in person.
- Home office support:Financial contribution to set up a comfortable productive home office.
- Learning & development: Annual budget for coaching certifications and conferences.
- Co-working allowance:Budget to work from co-working spaces when you want a change of scenery.
About us
At deskbird we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules book desks and collaborate more effectively. For admins we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups we are a team of diverse talent from 22 nationalities with vibrant hubs in Berlin Munich Barcelona Paris Pfäffikon Bucharest Belgrade Sofia and Skopje.
If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step - lets uncover your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.
If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step - lets uncover your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.
Required Experience:
Manager
About Company
At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimis ... View more
