Global Digital & Technology Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The Global Digital and Technology Lead drives the strategic direction and implementation of digital initiatives and technology solutions to enhance the account business operations client services and organisational efficiency. This role bridges business strategy with technical execution ensuring technology investments align with organisational goals and deliver measurable value.

The Global Digital and Technology will report to the Global Account Director.

Job Description

Knowledge Skills and Abilities

Strategic Leadership

The Digital and Technology Lead develops and executes the digital transformation roadmap identifying opportunities to leverage emerging technologies for competitive advantage. This involves collaborating with senior leadership to align technology initiatives with business priorities evaluating new digital tools and platforms and establishing governance frameworks for technology adoption.

Technology Implementation

This role oversees the deployment of technology solutions to the account managing relationships with the account team and various stakeholders in JLL and client side. The lead ensures successful project delivery through effective change management stakeholder engagement and risk mitigation strategies. They establish technical standards and best practices while maintaining system integration and data integrity across the JLL platforms.

Innovation and Optimization

The position requires continuous assessment of existing technology infrastructure to identify optimisation opportunities. This includes evaluating automation possibilities improving digital workflows and enhancing user experiences across digital touchpoints. The lead champions innovation by piloting emerging technologies and scaling successful initiatives across the organisation.

Team Development and Collaboration

Leading cross-functional teams the Digital and Technology Lead builds internal capabilities through training mentorship and knowledge sharing. They collaborate with IT operations business units and external partners to ensure cohesive execution of digital initiatives. The role requires translating technical concepts for non-technical stakeholders and facilitating alignment across diverse teams.

LEADERSHIP/PEOPLE MANAGEMENT

• Ability to lead diverse teams on a global scale.
• Provide strong leadership guidance coaching and support to an assigned group of experienced teammates.
• Demonstrate the ability to create a solution-oriented environment whereby the team is consistently seeking to identify leading edge real estate practices focused on delivering value to the client while working within the process requirements of the account and JLL.
• Ensure accurate data is provided to support all relevant account reporting and requirements.

RELATIONSHIP MANAGEMENT CLIENT SERVICE

• Coordinate with JLLs global service line leaders and regional account directors
• Develop working relationships with client team external vendors and partnership vendors in a proactive and professional manner.
• Drive the Trusted Advisory culture throughout all levels of the team.

Cross-Regional Management:

• Lead and coordinate the technology and digital roadmap of initiatives across multiple geographic regions and time zones
• Establish standardised global processes while accommodating regional regulatory and cultural requirements
• Manage matrix relationships with regional teams and ensure consistent service delivery standards worldwide

Education and Experience

• Experience in leading complex digital and technology initiatives
• Minimum 5-10 years of experience in digital transformation technology leadership or related roles
• Demonstrated knowledge and success in the following: strategic thinking whole systems perspective partnership building strong organizational agility creativity
• Experience in commercial real estate technology or property management systems is advantageous but not required.
• Proven success in gaining credibility and building trust with senior decision makers.
• Seasoned influential skills sufficient to resolve distinct differences of opinion or approach; promote or negotiate on our clients behalf.
• Advanced presentation skills to present rationalize and debate with client executive. Proven leadership abilities to motivate manage and direct staff resulting in a consistent well-managed service to the client.
• Advanced writing skills to prepare material where detailed (technical) description explanation and the accurate use of specialized terminology is necessary to effectively communicate.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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