Customer Voice & Insights Specialist

Job Description 

We are now looking for a Customer Voice & Insights Specialist to join our global Voice of Customer (VoC) team as a one-year fixed-term substitute. In this role you will support the day-to-day operation of our global VoC processes and help our frontline organisation in using customer feedback effectively. The role is based in Hyvinkää Finland and with flexible and hybrid working. On-site work in Hyvinkää is expected at least once a week and more at the beginning to support onboarding. 

Voice of Customer plays an important role in how Konecranes understands and improves customer experience globally. You will work closely with colleagues around the world supporting a wide VoC network and maintaining customer surveys across different customer touchpoints. You will also take part in developing surveys reporting and VoC processes together with the team. You will join a small dynamic and supportive team with a strong continuous improvement and customercentric mindset. 

Key responsibilities: 

• Maintain and update customer surveys in across different touchpoints. 
• Support the global Voice of Customer network with survey- and process-related questions. 
• Contribute daily VoC operations including reporting issue resolution and process guidance. 
• Support bug fixes and testing in close collaboration with IT. 
• Take part in developing surveys reporting and VoC processes together with the team. 

Qualifications :

To succeed in this role you enjoy working with people and have a customer-centric mindset. You dont need to be a technical expert we value a can-do attitude willingness to learn and a proactive way of working. 

We hope you have: 

• A bachelors or masters degree (business or other relevant background). 
• Fluency in written and spoken English; Finnish is an advantage. 
• Experience working with people in an international or crossfunctional environment. 
• Strong communication skills and an open collaborative way of working. 
• Interest in working with systems data and digital tools. 
• Good organisational skills and ability to take initiative in daily work. 
• Basic skills in Microsoft tools (e.g. PowerPoint Excel Word). 

The following are considered an advantage but are not required: 

• Experience with survey tool Forsta. 
• Familiarity with agile ways of working. 
• Interest in working with AI supported tools. 

Additional Information :

Why join us

In this role you will be part of a versatile and active Voice of Customer team that plays an important role in bringing customer experience closer to Konecranes business. You gain hands-on experience in global customer insight processes and tools. You will work at the intersection of customer insight and business helping the organisation understand how customers feel and how this impacts business decisions. 

You will join a great and fun team that keeps joy in everyday work. The role offers close collaboration with frontline teams IT and stakeholders across different countries and cultures giving you the opportunity to grow and learn in an international environment. 

In addition we offer:   

• Flexible and hybrid working with the possibility to work remotely. 
• Competitive salary and performance-based incentives together with a comprehensive benefits package including ePassi Welfare benefit free gyms at our Hyvinkää and Espoo offices and an insurance fund. 
• Konecranes cottages available for rent. 
• Multiple sports and leisure activities through Koneen Kerho ry such as sports networking and cooking classes. 

Want to learn more about Konecranes and what your future colleagues have to say visit our Career pages!  

Interested 
If you are excited about customer experience and want to be part of our journey we would love to hear from you. Please submit your CV and application by 24.5.2026 via the Apply link.  

For further information about the role you are welcome to contact Terhi Mannila Head of Customer Voice and Insights via email at  or by phone at . 

Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Remote Work :

No

Employment Type :

Full-time