Driveway Supervisor

Join our award-winning team and become part of an exceptional luxury hospitality experience where service excellence elegance and attention to detail define everything we do.

We are seeking a professional and highly organised Driveway Supervisor to lead the arrival and departure experience for our valued guests. As the first and last impression of the hotel you will play a key role in delivering warm seamless and personalised service at every interaction.

About the Role

Reporting to the Front Office Manager the Driveway Supervisor oversees all driveway operations including valet services Porters guest arrivals and departures and traffic flow. You will lead by example ensuring the highest standards of presentation efficiency and luxury service are consistently delivered.

Key Responsibilities

• Supervise daily driveway valet and porter operations
• Deliver exceptional guest service with professionalism and warmth
• Coordinate VIP arrivals departures and special requests
• Maintain smooth vehicle flow and traffic management at the hotel entrance
• Lead coach and motivate the driveway team to exceed guest expectations
• Ensure luggage handling and valet procedures are carried out efficiently and safely
• Handle guest enquiries complaints and service recovery with confidence
• Work collaboratively with Front Office Concierge and Guest Services teams

Qualifications :

• Previous supervisory experience in a luxury hotel resort or premium hospitality environment
• Exceptional communication and interpersonal skills
• Strong leadership and organisational abilities
• Ability to remain calm and composed in a fast-paced environment
• Passion for luxury service and guest satisfaction
• Valid drivers licence 
• Flexibility to work rotating shifts weekends and public holidays

Additional Information :

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

We live by our Heartist principles that is the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbournes CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels

Remote Work :

No

Employment Type :

Full-time