Implementation Architect Customer Success Manager
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Job Summary
At A Glance
AtBoost inc the most critical moment in a clients journey is the transition from Signed Contract to Fully Operational. As ourCustomer Success Manager you are the architect of that transition.
Reporting directly to theCOO you are the bridge between our vision and our execution. You arent just managing a project; you are managing themomentum. You own the project lifecycle of every new UK account ensuring our tech is deployed flawlessly their team is trained and the relationship is rock-solid from day one.
Reporting directly to theCOO you are the bridge between our vision and our execution. You arent just managing a project; you are managing themomentum. You own the project lifecycle of every new UK account ensuring our tech is deployed flawlessly their team is trained and the relationship is rock-solid from day one.
What Youll Do
- The Onboarding Architect:Lead the end-to-end onboarding process. From the moment the contract is signed you own the timeline the tasks and the successful Handover to Live.
- Deployment & Transition Master:Coordinate the physical rollout of our unattended retail tech features and deployments. Youll align with internal teams and field engineers to ensure every machine is where it needs to be when it needs to be there.
- Relationship Navigator:Act as the primary high-touch contact throughout the life cycle. Youll manage expectations solve early-stage friction and build deep trust with new partners.
- The Internal Conductor:You are the glue between Commercial Product and Operations. Reporting to the COO and great exposure to the CCO you have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines.
- The Transition Expert:Once a deployment is complete youll manage the formal handover to the long-term support team ensuring the client is educated empowered and happy.
- Process Evolution:Youll constantly refine our onboarding playbook looking for ways to make our international deployments faster smarter and more scalable.
What Youll Bring
- Implementation Pro:35 years of experience in B2B onboarding implementation or technical project management.
- Strategic Execution:You can take a complex international deployment and break it down into a clear actionable plan.
- Relationship Driven:You have the soft skills to manage stakeholders and the hard skills to track technical milestones.
- Detail Obsessive:You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem.
- Travel-Ready:Youre happy to head out into the field or travel internationally to ensure a rollout goes perfectly. We strongly believe having boots on the ground is a key differentiator.
- International Mindset:You bring a global perspective and adapt your approach to different cultural and business environments. You recognize that working in cities like London Zurich or Paris may require different ways of engaging and communicating. Proficiency in an additional European language (such as French German Dutch or Spanish) is a strong advantage.
Why Join Us
- Direct Impact:Reporting to the COO your work directly affects the companys bottom line and operational reputation
- Growth:Join a fast-growing scale-up with a serious room for career progression
- Competitive compensation package.
About us
Boost inc is a global leader in unattended retail technology redefining traditional vending by transforming it into modern digital retail experiences. Headquartered in Switzerland with a dedicated technology hub in the UK our team of over 150 professionals works across Zurich London and offices in some European countries. Since our founding weve empowered more than 400 customers across Europe and beyond - including vending operators OEMs and consumer brands - with cutting-edge solutions designed to drive operational efficiency business growth and engaging consumer experiences.
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Required Experience:
Manager
About Company
Are you looking to work collaboratively on projects where the client is truly part of the team? Do you want to add value not only to the client, but the end user? Do you want to contribute to your workplace culture? We think Boost is pretty special. We have a high-trust environment th ... View more
